General Manager
United Technologies (Carrier Corporation)
Total years of experience :24 years, 4 Months
General Manager, UTS Carrier Aug 2006 - Dec 2010
UTS Carrier (UTSC) is a joint venture between Carrier Corporation and United Technical Services. The joint venture is the sole distributor of the Carrier brand of air conditioning equipment sold in the UAE.
•2006 - 2008: grew revenue 62% to more than $190M; grew bottom line 73%
•2008 - 2009: improved customer satisfaction: improved from 70% to 77%
•2006 - 2009: improved employee satisfaction from 58% (2005), to 72% (2009)
•2006 - 2009: doubled UTSC’s dealer network; grew dealer revenue by 60%
•2006 - 2009: grew aftermarket business by 35%
•2006 - 2009: expanded branch operations, doubling revenue from Al Ain and Northern Emirates
•2008: ACE Bronze (Achieving Competitive Excellence; UTC’s total quality program)
•2009: defended share in market downturn using ACE customer feedback process, aggressive market coverage, and close coordination with factories
•2009: improved cash-flow in downturn; reduced inventory 40%; cut DSO by 10 days
•2009-2010: protected margins by right-sizing the business, saving over $2M
•April 2010: achieved ISO 9001 recertification
General Manager, Carrier Kuwait Jan 1999 - Jul 2006
Carrier Kuwait is a joint venture between Carrier Corporation and Behbehani Group.The joint venture is similar to UTS Carrier its headcount is approximately 100.
Director Quality & Training, Carrier Middle East and Africa 1996 -1998
Spearheaded Carrier’s Total Quality Management program, including the achievement of ISO 9000 certification and Willis Carrier Award (based on Baldrige National Quality Award criteria). All major Middle Eastern operations achieved both ISO 9000 status and won the Willis Carrier Award (Saudi Arabia, Kuwait and UAE).
Carrier Saudi Arabia 1986 - 1996
Beginning as a Sales Manager, and working in positions of increasing responsibility: Dealer Development Manager; Marketing Manager, and as Training and Quality Manager.
Master's thesis was the basis of reasearch publication presented in ASME/JSME conference in Honolulu.
Distinction in subject of Heat and Mass Transfer.