IT Support Officer
Boecker Public Health
Total years of experience :23 years, 11 Months
• Maintenance cabling, connecting & testing of devices PC, Printers, on our WAN & LAN
• Assisting in preparing technical and functional documentations for operating systems.
• Performing root cause analysis of complex system problems and provide corrective actions.
• Ensuring all staffs follow established standards and guidelines.
• Developing invoices, financial reports and monthly accruals.
• Prioritizing incoming mails and reply to non-technical inquiries.
• Maintaining electronic library of user guides and training materials.
• Providing administrative support and maintain in-depth knowledge of company policies and procedures.
Acting as IT Support Engineer to identify and implement solutions to problems affecting IT services. Providing 1st/ 2nd Line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members.
• Managing handling the issues related to Install WAN, LAN & Wireless Network, & IP phone and configured Performed Systems Administration on Windows Servers.
• Troubleshooting, DHCP, Windows client-server architecture and Mail server.
• Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration
• Providing technical support to Users for issues such as trouble shooting & administration of LAN connectivity, 2008 servers active directory.
• Follow up with customers to ensure issue has been resolved, Maintain detailed and up-to-date licenses and hardware/software inventory
• Laptop/desktop Deployments and Break/Fix (Windows and Macs). Printer Break/Fix and Hardware/Software installs and upgrades.
• Troubleshooting laptops, desktops, printers & scanners with extensive efficiency in mail management and respond to user queries & notifications and to create knowledge base document for 1st level support teams
connecting & testing of devices PC, Printers, on our WAN & LAN,
• Worked under pressure in crisis situations to diagnose problems such as network failures.
Managing handling the issues related to Install WAN, LAN & Wireless Network Router, Modem, Switches.
Installation and handling the issues related Cisco Router, Fortinet, Switch, CCTV, Access point, Peplink Linux/Windows base DHCP, DNS and Desktop Support
Network expansion. Upgraded and configured Linux & Windows server and installed network routers, caballing related problems & sharing file & folder different network
Provide user training for supported applications mentioned.
Producing documentation on operational, system and user procedures & guidelines
Maintaining maximum availability of supported services for user
To proactively measure service levels by responding to potential issues before they affect customers.
• To ensure user satisfaction by delivering at the speed and quality of service that customers - Sales- expect. .
Responsible for disaster recovery, closing security loopholes and access levels
Ensure adequate antivirus protection & solutions are maintained and updated
• Performed Systems Administration on Windows Servers and Clients for Local and Wide Area Networks.
• Troubleshooting Windows Desktop Operating systems (Windows 98, NT, 2000, XP and Vista) related issues. Also have a good understanding of Windows 2003 Server, Active directory, DNS, DHCP, Windows client-server architecture and Lotus Notes mail server.
• Worked under pressure in crisis situations to diagnose problems such as network failures
• Providing technical support to Users for issues such as trouble shooting & administration of LAN connectivity, 2003 servers.
• Demonstrated technology expertise as company’s primary provider of standalone system and centralized server support.
• Performed cabling, connecting & testing of devices on our WAN & LAN
• Responsible for network management including network performance tuning, security monitoring, file server backup, and email server administration
Analyzing system logs and identifying potential issues with computer systems.
• Introducing and integrating new technologies into existing data center environments.
• Performing routine audits of systems and software. And performing backups.
• Applying operating system updates, patches, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Managing Mail server, mail flow and database maintenance
CCNA-: Cisco Certified Network Associate Engineer
(Electronics & Communication) From Oxford Polytechnic Bangalore.
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