جافيد أحمد

 Managing end-to-end IT Service Delivery for a large prestigious US clients with resources spread across geographies.

 Led Predictable Business Benefits by Continuous Service Improvement initiatives through automation, applying Lean methodologies - Annual savings of $ 1.5m for the Clients

 Initiated and delivered Automation Efficiencies from 30% to >90% in the engagement thereby improving margins for the parent organization and best ROI for customer. Automations

 Improved Customer Satisfaction Index from 87% to 95% for the supported engagements with focus on Lean, Six Sigma and Cloud migration efforts. No penalty paid to Clients in last 2 years.

 Achieved 95% resource retention - Improved Employee Satisfaction Score from 1 to 3.75 in a span of few months.

 Single Point-of-Contact for the Disaster Recovery Operations for the current engagement.

 Responsible & Accountable for the Stakeholder Management & New Projects.

 Managed yearly $25 million portfolio across Managed service and Staff Aug model.

 Experience in the Request For Proposal process & Vendor Management

 Implemented a Splunk Dashboard for Leadership view and for the teams to improve performance

 Managed successful both internal & external audit reviews like SOX, KPMG audits.

 Created & upskilled many leaders within the current engagment building a strong pipeline

Managed a team of around 50 data center resources spread across geographies managing IT operations.

 Ensured in-house application team requests are well accommodated especially week-end releases.

 Streamlined the CMDB for IT Assets by a massive clean-up exercise.

 Conducted annual Disaster Recovery exercise between India & Singapore Data centers.

 Responsible for Hiring & conducted Annual appraisals for employees.

Oracle Portal Migration for Hindustan Unilever Ltd & also supported major clients HDFC Bank, MTNL, Hutchisons, New India Assurance etc.