Executive Secretary / Secretary/Administrative Assistant
Abdul Samad Al Qurashi
Total years of experience :15 years, 4 Months
• Provide administrative and clerical support to departments or individuals
• Schedule meetings and arrange conference rooms
• Manage travel and schedules
• Handle Information Request
• Greet and receive visitor.
• Coordinate office management activities
• Maintain Office procedures
• Schedule interviews for the new applicants
• Receive and relay telephone messages
• Maintain the employee attendance
• Prepare confidential documents
• Handling customer queries
• Prepare different Media reports
• Schedule appointments, meetings and follow-up's as needed
• Handling General Managers Incoming and outgoing mails as needed
• Creating and maintaining filing systems
• Operate office equipment's such as photocopy machine and scanner
• Understand and assist with the flow of confidential information
• In charge of document controlling and filing requirements in Managers office
• Organizing and storing paperwork, documents and computer-based information
My responsibilities include:
• Handling team of 15 people for inbound calls related to Billing and Payments / Technical Support queries for customers all over the United Kingdom.
• Conducting daily hurdles with the team to understand the issues and problems faced by individuals related to process, products and procedures.
• Daily and timely feedback to be given to the team as well as sharing the same with the reporting manager.
• Getting inputs from the manager for a better work flow management and smooth running of operational procedures.
• Quality reports to be shared with the agents after every audit, for streamlining things in a better way.
• Organizing Interactive sessions among the team on process updates, to make sure that everyone is on same page in terms of process knowledge.
My responsibilities include:
• Maintains relationships with clients by providing support, information, and guidance researching and recommending new opportunities, recommending profit and service improvements
• Identifies product improvements or new products by remaining active on industry trends, market activities, and competitors
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analyzing, and summarizing information.
• Contributes to team effort by accomplishing related results as needed.
MBA: Master of Business Administration year 2008 to 2010. DBM: Diploma in Business Administration
