Senior Project Program Manager
Deloitte
Total des années d'expérience :15 years, 9 Mois
Senior Project and Program Manager on multiple projects and programs at Saudi Tourism Authority (STA)
Responsibilities include, but not limited to, the following:
• Align all projects related to the program GO Loyalty - the nation wide multi-partner destination loyalty program
• Ensure all projects are adapted to meet the Strategic objective
• Coordinate and manage the risks and issues
• Ensure stakeholder engagement to support all projects and programs
• Set the program governance and circulate it among all stakeholders and setup steering committee meetings monthly
• Meet with portfolio managers to ensure resource allocation and priorities for GO Loyalty program
• Make sure the benefits and business value of projects are shared and coordinated
• Built the Roadmap for the program releases
• PMO setup and framework + PMO enhancements (including PMO handbook, EPM manual, processes, frameworks, methodologies)
• Conduct multiple training sessions frequently about agile methodology for more than 300 attendees at STA and ministry of Tourism in Riyadh, KSA
• Uses Scrum, Kanban, Slack, MS Project, JIRA, Confluence
Some projects and programs:
GO Loyalty Program: a nation wide multi partner destination loyalty program that is integrated with CRM, Call Center and includes partnerships work stream, marketing and communications (program manager)
Strategic Partnerships and Sponsorships project that intends to create an engagement strategy to collaborate with famous world class brands (project manager)
Disruption Summit project that aims to have a global summit as the first tourism summit for non-tourism brands (project manager)
STOCH digital platform, a unified single content hub for tourism assets with a 360-degree view of the content landscape. It is leveraging Artificial Intelligence AI and machine learning for content tagging.
Geospatial strategy and Roadmap that intends to provide tourism geospatial services and data, and create a tourist map website.
Program Manager and Scrum Master on one of the largest digital transformation programs in the UAE with a budget of 200 Million AED and with more than 45 main stakeholders including but not limited to, DED, ADNOC, ADDA, DMT, CICPA, Abu Dhabi Customs, Etihad, ADAFZ, AD Police, ICA, MOI, MCH, MOFA…, and managing 5 projects within this program (set of 16 projects). Some of my duties, include, Planning, Agile coaching, advising, Facilitation, Backlog Grooming, Scrum Master on up to 5 teams (each team is 8 members), and Applying Scrum-of-Scrum for Integration, Problem Solving, documentation, Followups, aligning projects, leading teams, finding solutions, managing risks, reporting status, attending standups, maintaining stakeholder engagements, help prioritizing projects based on business value, meeting with customers if required, facilitating communication, mentoring teams, setting strategies, reporting, problem detection and resolution, leading by example, writing templates for Project management documents, helping PMO in deciding on methodologies, training teams on methodologies, getting right things done, using JIRA and MS Project, and many more duties.
Main tasks and responsibilities:
• Develop requirements, outlines, budgets, and schedulers for information technology projects.
• Collect all functional and non functional requirements of projects and creation of BRD
• Project Planning using Microsoft Project software MS Project and EPM
• Follow-up on tasks on Azure DevOps
• Creation of Cost Baseline, Schedule Baseline and Scope Baseline of all projects
• Allocate resources for all projects
• Create the Communication Management plan of projects
• Identify all stakeholders to ensure success of projects
• Oversee all project phases from conception to completion.
• Coordinate between Clients and Technical Teams
• Support CI/CD pipeline
• Use of JIRA Cloud and Confluence
• Help product owner to create Epics and User stories on JIRA
• Attend Daily standups with development team
• Plays a role as a JIRA Administrator to create users and customize boards and gadgets for stakeholders
• Create customized workflows on JIRA Cloud for multiple teams and departments
• Create product Vision with the help of the product owner
• Create Scenarios, UML Diagrams, SOPs, Roadmaps and collaborate with designers to create MVP (Minimal Viable Product) using invisionapp.com
• Work on MS Visio to create UML diagrams and organization charts
• Help Produt owner to manage Product Backlog and perform backlog
• Perform Business Analysis
• Communicate with large scale of Stakeholders and help them understand and adopt the Agile methodology and mindset
• Assist in PMO building, updating standards, deciding on methodologies, projects prioritization
• Ensure projects requirements documentation
• Write RFQs and RFPs, as well as agreements for products to be sold.
• Report directly to the Managing Director
• Ensure High level agility environment using SCRUM and Agile technologies for IT software projects
• Monitor Software Development and Design through daily standups
• Build communication strategies among team members
• Write guidelines and keeps track of Lessons learned
• Manage Quality Assurance and Testing Process of all IT projects prior delivery
• Implement loyalty programs for existing clients to ensure agreement renewal
• Negotiate agreements with suppliers and clients (Pharmaceutical companies, hospitals, doctors)
Write guidelines for all processes in sales, marketing, closing deals, gathering requirements, execution, delivery, billing and money collection.
• Managed team of consultants, developers, and analysts and quality assurance personnel.
• Ensured projects are completed within budget and on time.
• Followed PMI standards in managing IT projects
• Developed work-breakdown structures.
• Assembled risk management plans and work effort documents.
• Gathered requirements for projects from multinational Pharmaceutical companies
• Performed Business Analysis
• Negotiated contracts with Vendors and potential/existing
• Created project documentation.
• Provided risk assessments.
• Wrote RFQs and RFPs
• Upgraded information security.
• Reviewed estimates for projects (Time, cost).
• Reported directly to Managing Director.
• Prepared proposals to be sent to clients.
• Decided on a CRM solution to be implemented at the company and leaded the configuration process, and setting permissions for each user, and trained employees on using CRM
• Wrote tasks for quality assurance QA and database cleaning.
• Monitored the development of mobile and software being implemented.
• Assigned tasks for team members including design, developers, collection of data and rights, and QA.
• Wrote the procedures to be followed in the IT department regarding software and mobile app development and IT security.
Some Projects:
• Leading the Production Web Application implementation
• Leading the Recruitment Mobile-Friendly Web Application implementation
• Leading BLEDINA native mobile application implementation (iOS and Android)
• Leading GENPHARM ASPIRE native mobile application implementation (iOS and Android)
• Leading the ERP system securing project
• Leading the Database cleaning and unification of data and consistency
Main tasks and responsibilities:
•Managed Budget of all projects
•Led the Sales team and Design team
•Mobile Marketing Expert where I was responsible of bringing high client accounts to work with SpiraleTek using my sales skills, and my good communication skills.
•Assigned tasks to Team members (design, development, testing, Installation).
•Wrote proposals to be sent to clients
•Closed Deals and supported the sales team when needed.
•Collected project requirements from clients
•Performed business analysis.
•Managed the corporate website and the social media accounts of the company
•Led the Development team in Native Android using JAVA and Native iOS using Swift
•Quality assurance and Control of all projects before delivery and building reports as well as checklist sheet for testing.
•Documented the source code being written of active applications
Some Projects:
• Leading the Implementation of PATIENT PRO clinical software (Top selling EMR clinical software in Lebanon with more than 100 medical doctors using it currently from different specialties)
Implemented Checks printing application that prints check books ready to be sold instantly to bank’s customers. (fully approved by Banque Du Liban) - Have received achievement award for this program from upper management of the Bank.
•Implemented of many applications and Back office interfaces to be used in the HR department (Payroll, History of Employees, Employee Registration)
•Implemented most of the Debit-Credit Cards ATM procedures, including card requests, modification, deletion, addition of new and supplementary cards…etc.
•Wrote simple and complex SQL queries on Oracle 9i and linking those queries with VB6 code
•Built Reports using Crystal Reports 8.5, and linking them to VB6 code for applications.
•Quality Assurance to ensure the reliability and availability of the programs implemented including extreme testing before delivery.
•Representing the LSB bank at Microsoft in BEIRUT for the introduction of a new Windows application for banking, as well as many Banking conferences.
Implemented inquiries, business applications and Interface programs applied on Live at the bank and many reporting programs.-RPG, CLP
•Implemented Interface Programs using JAVA on the AS/400 platform
•Subfile programming techniques (SFL) using RPG language
•Quality Assurance to ensure the reliability and availability of the programs implemented including extreme testing before delivery.
• Has performed the migration of the AS400 banking system to T24
Courses taken: Software Development, Project Life Cycle, Software Engineering, DBMS, Artificial Intelligence, Project Management, AI, Gaming, Leadership, IT Management