جواد سعاده

A Luxury deluxe hotel apartment located in Deira& luxury 4 stars hotel located in Barsha Heights. In charge of day to day operations, budgeting, revenue management, planning and driving results, managing effective cost initiatives, striving for achievements.
Key achievements for 2017:
· GOP of 42%, with NOP of 21%
· Reduced turnover ratio by 15%, to be 10% only. · .Guest satisfaction 92% yearly score · Staff satisfaction 94%. ·

Focused on providing strategic direction, corporate responsibilities and active leadership to the asset portfolio teams comprising of 480 staff in 25 locations across Dubai ( Palm Jumeirah, Dubai Marina, Jumeirah Lakes Towers, Business bay, Motor City & DIP) in facilities management, hospitality services & Staff Housing.
Directly involved in the following services: Building services, security and loss prevention, Housekeeping, Concierge services, Leisure services, Handyman services, Limousine services, Laundry and call center.
Part of the holiday homes start up company team, along with hospitality team, setting up operational guidelines, policies & procedures, IT Set up and PMs configuration, rate structure, business mix, etc.,

 Working on DTCM classification manual to ensure smooth opening
 Establishing & Ordering the FFE and OS&E list of items.
 Finalizing the Pre-opening budget and the 5 years budget plan with the Finance Team
 Setting up the sales department, selling strategies, rate structure, e-distribution, e-commerce, OTA contracts and set up.
 Finalizing third party contracts, i.e. “Security, pest control, waste management, window cleaning, general maintenance & Landscaping”
 Sourcing a reputable F&B brands for the retail spaces.
 Recruiting 110 team member to fulfill various roles within the property
 Establishing Policies& Procedures, operating manuals for all departments.
 Overlooking the progress of ongoing project” CCTV, SMATV, Telephones, PMS, Internet”

Anantara Eastern Mangroves Hotel & SPA Abu Dhabi, UAE
Director of Rooms/ Executive Committee Member
 Pre-opening team member, in charge of the hotel classification process as per the Tourism and culture authority manual.
 Managing the organization and administrative functions of Front Office operations, Guest Services (including club floor), Housekeeping, Laundry& Security.
 Analyzing daily selling strategy with revenue department to ensure effective yield management& rooms inventory management.
 Managing large groups& events.
 Possess stellar reputation in directing all facets of the industry utilizing broad background in providing hands-on leadership to achieve solid business results.
 Show paramount efforts in innovating hotel concepts as well as in addressing guests’ needs and concerns to continuously improve service standards, quality, and profitability.
 Managing accounts that provides remarquable revenue and requires special attention.
 Conducting daily department meetings and monthly financial review with subordinate managers and senior hotel directors
 Contributing in the hotel sales activities, budgeting& forecasting process.
 Maintaining effective cost control measures to monitor and keep all related cost in line with the budgeted figures “ ex, operational cost per occupied rooms, payroll cost per occupied rooms, ….”
 Hiring, managing, training subordinate managers and employees.
 Driving the guest satisfaction program, settings targets, writings plans, monitoring process and ensure results.
 Ensuring LQA, brand standard audit and Emotional audit results are in line with the company standard targets.