Assistant banquet operation manager
Coral Beach Hotel and Resor
Total des années d'expérience :19 years, 3 Mois
Duties & Responsibility:
- Developed, organized, and planned a range of large scale events.
- Reviewed and sourced the locations where the event were to be
held.
- Ensured adequate staff were available for the event.
- Liaised and negotiated with suppliers such as florists and external caterers.
- Oversaw the performance of the kitchen and other supportive
departments prior to and during the events.
- Responsible for maintaining a strong client relationship and
- Ensuring that all convention specifications are communicated to and
executed by all hotel operating departments to ensure the success of the
event.
- Maintained constant communication with the convention service/catering
sales manager.
- Responsible for the appropriate and timely set up of all functions and
meetings while maintaining standards of food, beverage and meeting
specifications.
- Responsible for the development and maintenance of all policies, procedures
and quality standards within the department, utilizing a continuous
improvement approach to ensure a high quality, cost effective and customer
focused operation.
- Responsible for the development and implementation of a training
plan to ensure a high quality presentation and level of customer
service within the banquet service / function service staffs.
- Coordinated with the executive steward, the inventory, control and breakage
/loss reduction of china, glass and silver as it relates to function services and
banquet services
- Gave daily support and guidance to fellow banquet personnel as well as
monitor job performance to ensure a successful meeting/ banquet experience
by our guests.
Supportive Function:
- Introduced & recommended preferred vendors as determined with the revenue goal
of the hotel.
- Participated in china, glassware, and linen inventories as necessary.
- Generated banquet event orders, VIP, limousine, and amenity forms as required.
- Maintained good working relations with preferred vendors of the hotel
and ensured adherence to function space policies and all codes and
regulations.
- Maintained up- to- date information on program and food and beverage
events. Attended all department and hotel meetings as necessary.
Sheraton Coral Beach- Beirut
Headwaiter acting as banquet manager
Certificate and awards from coral beach:
- Customer care training.
- Certificate of training & Development.
- Health & Safety Training.
- Etiquette Training.
- Associate of the year 2010 Coral Beach
courses: Technical superior (TS3) - Bir Hassan Hotelier School, 1998 -2000 Technical Baccalaureate (BT3) - Al Makassed School, Beirut Lebanon,