Jay Bedse

• Directed a high-performing sales team to consistently exceed revenue targets and achieve double-digit sales
growth through target-driven performance strategies
• Cultivated long-term client relationships through consultative selling, driving repeat business and increasing
customer lifetime value
• Mentored and coached team members to elevate sales performance, conversion rates, and client engagement
effectiveness
• Drove new business development initiatives, increasing client acquisition by 18%, leveraging personalized
engagement strategies similar to hospitality upselling techniques

• Orchestrated end-to-end outlet operations, ensuring revenue growth, exceptional service quality, and
operational efficiency
• Supervised and developed a 20+ member team, reinforcing target achievement, upselling techniques, and a
high-performance sales culture
• Optimized resource utilization, reducing waste and improving profitability and cost-to-revenue ratios
• Resolved customer concerns proactively, enhancing customer retention, satisfaction scores, and repeat
business

• Facilitated academic sessions on restaurant operations and hospitality management, reinforcing industry
best practices
• Guided and mentored students in operational excellence and leadership development
• Supported faculty in curriculum delivery and research initiatives

• Executed front office operations, delivering seamless and efficient guest check-in/check-out experiences
• Collaborated cross-functionally across departments to enhance operational coordination and service
delivery
• Analyzed market trends to identify revenue enhancement opportunities
• Upheld brand standards by ensuring compliance with established hospitality SOPs