IT Specialist
Emaar
مجموع سنوات الخبرة :16 years, 6 أشهر
• Secondary Point of Contact for IT Projects execution of Emaar Entertainment. Primary responsible in managing from planning, billing of materials and execution, implementing new sites of Emaar Entertainment for network and other IT related assets
• Act as a Secondary IT Operations lead to IT Support Operations Managed Service team
• Primary Responsible as Audio Video (AV) Engineer in managing Digital and Multimedia assets of Emaar Entertainment LLC (i.e. LED Signage Solutions, Displays and multimedia players)
• Primary Point of Contact in vendor and account management for maintaining, renewing, negotiating the Annual Maintenance contracts related to IT and Digital Tech department of the company
• Experienced and Secondary Point of contact for managing and planning the IT financials budget (OpEx and CapEx) and directly reports the actuals to the IT Division Head department and business owners
• Experienced in Oracle ERP systems for Procurement and Invoice Management
• Act as an escalation contact in terms of IT Network and Security related issues on our L&E attraction Operations Business group and collaborate with different concern team to solve the issue.
• Documenting incidents, finding root cause analysis and mentoring junior staff members
• Contribute and explore ideas for the improvement of IT Operational Support group
• Responsible for leading the team in providing technical assistance in the network infrastructure of the project as a Team leader
• Primary responsible for providing technical assistance in a project as a Subject Matter expert in F5 Local Traffic Manager
• Review, analyze and Implement planned configurations for different network technologies following the Change Management Process cycle(ITIL)
• Develop and maintain proficiency for standard incident tracking system and maintain knowledge articles and documentation of the firm’s network environment
Role/Position: Security Senior Analyst, October 2014 - February 2016
Responsibilities:
• Part of Onshore team in United States of America last November 2014 for the Knowledge recipient and part of Transition team to mobilize the client/account
• Primary responsible for providing technical assistance in a Project wherein the managed device is an BigIP F5 LTM (Load Balancer) and ASM (Web Application Firewall)
• Responsible for providing technical assistance in a Project wherein the managed device is a (SteelApp) Stingray Traffic Manager and Application Firewall Manager.
• Responsible for continual threat monitoring, correlating and triaging events for different kinds of threats and vulnerabilities with the use of Managed Security Services such as Symantec MSS, Tripwire, and Sourcefire.
Role/Position: Network Resource Engineer, October 2010 - October 2014
Responsibilities:
• Primary responsible for providing technical assistance as Tier 3 global on-call support for configuring the Riverbed Stingray Traffic Manager
• Primary responsible for providing technical assistance as Tier 3 global on-call support for Bluecoat proxy servers and packetshaper
• Primary responsible for providing technical assistance as Tier 3 global on-call support for System Administration of BT IPControl appliance,
• Implement planned configurations for new capabilities pilot following the Change Management Process cycle
• Develop and maintain proficiency for standard incident tracking system and maintain knowledge of the firm’s network environment
Role/Position: Data Network Engineer, November 2008 - October 2010
Responsibilities:
• Provide technical assistance when it comes network connectivity issue whether it is IP phone or LAN/WAN
• Ensure that 99.9% of SLA must be served to Clients and accounts when it comes to network connectivity
• Configure Cisco routers, switches, and HP ProCurve switches
• Monitor Network Traffic Management by using network monitoring tools like Nagios and MRTG
Role/Position: Network Service Engineer, June 2007 - November 2008
Responsibilities:
• Primary responsible for providing technical assistance of 24/7 Customer Philippines
• Provide technical assistance to Clients and different accounts of 24/7
• Provide group instruction and testing on software application