Sales Executive
International Golden Group
Total years of experience :15 years, 4 Months
Answered customers’ queries and concerns
Showed the live working of merchandise
Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
Prepared sales contacts and accepted payment through cash, checks, and credit card
Assisted in display of merchandise
Maintained sales records for inventory control
Responsible for creating and maintaining a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner while ensuring recurring business. Also responsible for assisting customers with choices and help them locate these choices and provide information about the product in question. Also responsible for providing customers with product knowledge in terms of features and warranty along with any special discount or deal that the product holds.
• Greeted customers and determined their needs and wants
• Discussed type, quality and number of merchandise required for purchase
• Recommended footwear merchandise based on individual requirements
• Advised customers on utilization and care of footwear merchandise
• Provided advice to clients regarding particular products or services
• Explained the use and advantage of merchandise to customers
• Answered customers' queries and concerns
• Showed the live working of merchandise
• Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates
• Prepared sales contacts and accepted payment through cash, checks, and credit card
• Assisted in display of merchandise
• Maintained sales records for inventory control
Canon Marketing (Philippines) Incorporated
SALES ASSOCIATE, 2011-2012
Responsibilities include greeting customers, asking them what they are looking for, assisting them in decision making and managing inventory to ensure smooth running of the company. Also responsible for assisting store managers which included employee scheduling, personnel problems and of course cash handling.
• Proactively acknowledged, greeted and assisted customers in the store
• Offered customers with exemplary and timely service
• Built and maintained internal and external customer satisfaction
• Provided accurate product information
• Upheld brand and operational standards
• Served multiple customers, discovered their needs, and made recommendations to generate sales
• Recommended alternative purchase choices
• Maintained working knowledge of store's policies and procedures
• Organized and cleaned store during downtime
• Managed the register in accordance with POS guidelines
• Merchandised, stocked and replenished the selling floor constantly
• Met and exceeded sale goals
• Assisted supervisors to indentify and resolve issues in the store
Frost Air System Marketing Incorporated, SM Cubao (Philippines)
SALES ASSOCIATE, 2008-2011
Responsibilities include greeting customers and assisting them in professional manner by determining and meeting their shopping needs. Also responsible for engaging customers in conversation to determine what they are looking for, guiding them to the appropriate shelf or aisle, and introducing them to service representative.
• Welcomed customers warmly as they arrive
• Engaged customers in meaningful conversation to determine their shopping needs
• Provided information regarding products and prices
• Processed POS transactions
• Demonstrated product features to facilitate decision making
• Educated customers on policies and procedures of the store
• Managed product returns and exchanges
• Ensured recurring business by providing a positive shopping experience
• Managed irate customers and resolved disputes and complaints
• Ensured cleanliness and tidiness of retail areas
• Maintained product inventory levels on a constant basis
SM Home World Incorporated - SM Cubao (Philippines)
SALES CLERK, 2007-2008
• Provided product and service information to existing and new customers
• Anticipated customers' needs and asked how they can be assisted in meeting those needs
• Made telephone calls to prospective customers in order to solicit business
• Researched sources for developing customer-base
• Assisted customers with shopping b providing suggestions and alternatives
• Demonstrated product features
• Placed orders and assisted with payment procedures
• Handled exchanges and refunds
• Resolved customers' problems and complaints
• Informed customers to new deals and promotions
• Manned cash register and took payments in exchange of items sold