Technical Support/Technician
Technical Care Center
Total years of experience :13 years, 6 Months
Assisting company Product issues, our main products like apple devices, gaming consoles like Playstation, Nintendo, Xbox and other known gadgets and accessories.I am also working as a help-desk technicians and we repair after sales devices. We provide excellent customer service and problem-solving skills.
• Converse electronically and personally with computer end users experiencing trouble in order to verify and document problem.
• Check with user guides, technical manuals and additional documents to research and put solutions into practice.
• Emulate and repeat technical problems meet by users.
• Collect, systematize and keep up a problems and solutions log for use by further technical support analysts.
• Give systems, network and Internet support to users.
• Supervise other technical support workers.
• Install new computer software, hardware and peripherals.
• Reconfigure existing systems to accommodate additional components.
• Troubleshoot all areas of computer functioning; repair and upgrade needed.
• Answering customer issues regarding with their computer software and hardware problems.
• Maintaining a tracking facility to enable documents to be updated easily.
• Scanning in all relevant new documents.
• Checking dispatch documents are accurate.
• Presentation and filing of documents and drawings.
• Responsible for maintaining hard copy information.
• Issuing and distributing controlled copies of information.
• Managing and maintaining a Document Control System.
• Provide advice on procedures of issue and methods in accessing the system.
• Ensuring all documents is as up to date as possible within electronic filing systems.
• Receive, diagnose, repair, refurbish, upgrade and or dispose of all Cellular mobile telecommunications handsets.
• Prepare an estimation cost of repair and give a feedback to the receptionist prior to communicate with the customer only if necessary.
• Carry out all repair procedures in line with Quality and Environmental guidelines.
• Ensuring the quality is always implemented and maintained throughout the repair cycle - champion brand values at all time.
• Actively contribute to the service center objectives at all times ensuring all key performance indicators and targets are achieved for the service center.
• Ensure software versions are updated and monitored for changed at all times. Software to be updated would be advice by department technical manager.
Two Year Computer Technology and Hardware Electronic, Course included: System Developing, Web designing, and Software/Hardware Installation.