Cabin Crew
Qatar Airways
Total years of experience :7 years, 1 Months
March 2012 - January 2013: Qatar Airways (Doha, Qatar)
Cabin Crew
• Ensured passenger safety and satisfaction according to QCAA and company standards on A319, A320, A321, A330 and Boeing 787 aircraft.
• Responsible for making sure each passenger was greeted and comfortable in his or her seat.
• Checked tickets at the same time as boarding, answering any last minute flight questions.
• Resolve any in-flight conflict and work in coordination with the other team members to ensure that everyone has a safe and happy journey.
2007-2011: blueJay Boutique, (Pune, India)
Owner
• Responsible for entire operations.
• Ensure excellence in customer service and resolve all problems at allstore levels.
• Handle sales, tracking and reporting, inventory control and employee payroll.
• Manage cashiering activities in areas of purchasing, returns payroll., and exchanges, and enforced store policies.
• Manage all aspects of merchandising, and stocking.
• Place orders to restock merchandise and handle receiving of products.
• Maintain stock register.
• Training and supervise full and part time personnel.
• Image building for the brand.
2005-2007: BMI Ventura India Pvt Ltd (Pune, India)
Customer Service Advisor
• Attending to customer requirements for flight both inbound and outbound.
• Handling complaints and enquiries.
• Team building.
Additional Skills
Substantial experience and outstanding skills in customer service with 5 years experience at blueJay Boutique.
Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients.
An effective communicator with excellent relationship-building and interpersonal skills.
Ability to work well with others, in both supervisory or support staff roles.
Willing to relocate.
Symbiosis College of Arts & Commerce (Pune, India) June 2000 - April 2005 Bachelor of Commerce in Marketing & Advertising
S.M. Choksey High School (Pune, India) June 1994 - March 2000
