Program Manager
Mahindra Satyam
Total years of experience :22 years, 11 Months
Customer Delivery Partner, BFS MEA - Sep 11 to till date
Leading Delivery, Client Relationship for large accounts in BFS vertical across MEA
Understand client’s business/IT pain points and plan and propose and delivered technology solution
Manage Account contracts and Service Agreements and managed partner eco-system
Offshore Delivery Lead, BFS Sep’11 to Apr’16
Created & Managed ODCs for “Run” & “Change” of BFS clients including Citi, Barclays, Well Fargo
Lead consulting & implementation of business-critical applications for multiple NBFS Customers
Successfully managed multi-location delivery programs involving resources, partners across Geo
Formulate strategy and associated plan and ensured successful delivery
Driven Quality assurance, working along with quality & process team ensured program compliances
Created & Managed multiple ODCs and managed “Run” & “Change” for banking clients
Lead the ODC to manage “Change” and “Run” of multiple critical applications for Citi US, Morgan Chase
Successfully lead the delivery of large End-2-end implementation of Transaction Accounting & Revenue Management solution Citi GTS
Formulate strategy and associated plan and ensured successful delivery
Driven Quality assurance, working along with quality & process team ensured program compliances
Drive delivery, Client Relationship for large programs with P&L focus
Plan programs / projects priorities aligned to business goals and budget provisioning. Formulate strategy and associated plan and ensured successful delivery
Lead the consulting & Implementation of multiple Meter-2-Cash solutions for Utilities in ME & India
Lead the consulting & Implementation of Policy Management & Revenue Management solution for multiple Indian states
Successfully managed multiple implementation program of enterprise solution for the clients across ME and Africa
Plan programs / projects priorities aligned to business goals and budget provisioning. Formulate strategy and associated plan and ensured successful delivery
Successfully driven the offshore Engagement to CoE level Managing Implementation, & Support engagements. delivered following responsibilties
Manage end-2-end Offshore delivery
Own Project Budgeting and tracking
Vendor and Resource management
Envisage & Manage Project risks
Quality Assurance and Process Improvements
Chair various status and technical calls
Client: Standard Chatered Bank
---------------------------------------------------------
Successfully delivered the application Real Time Gross Settlement (RTGS) system. This will enable payment instructions between (RBI) network.
Successfully delivered and Supported a complete “Regional Front End System (RFES)" solution for secured business. System facilitate end-to-end loan processing for all loan products from origination stage to post loan disbursement servicing stage
As a support manager, managed 14 various application under the Consumer Banking LOB (Secured Loans & Credit Cards), Regulatory Reporting domains with strong SLAs
Client: Mercator - The Emirates Group
---------------------------------------------------------
Successfully completed Business Reengineering Plan to align Mercator’s Help desk management to align with ITIL Best Practices along HP
Managed HP Openview Service desk implementation for the Mercator’s Help desk to manage their Incident, Problem, SLM, Change and Configuration Management
Client: Sabah Trading Center
---------------------------------------------------------
A comprehensive ERP suite for the manufacturing industries covering the modules Production Planning and control (Assembly Shop floor) Sales & Purchase Order Processing, Material Machine Management. The client includes Baskin Robbins, Bin Ghalib Engineering, TopMix