Technical Lead
TATA Consultancy Services
مجموع سنوات الخبرة :21 years, 4 أشهر
Key Deliverables
•Operational Support to client's IPT Network and Video infrastructure
•Administration of CUCM 6.x, Unity 5.x, CER voice applications
•Administration of Telepresence Management Suit (TMS) application, MCU and VCS video infrastructure devices
•Managing the Speech Attended Console application.
•Troubleshooting the issue with IP phone configurations
•Troubleshooting Cisco phone issues, Call Routing issues, , Gateway issues, Voicemail Issues
•Troubleshooting Cisco Jabber and IP Communicator softphone issues
Voice & Data)
Key Deliverables
•Designed a centralized call-Processing model cluster using Cisco Call Manager 6.x, Cisco 2811 Voice gateway and 7900 series IP Phones.
•Responsible for monitoring and troubleshooting LAN/WAN network and closely working with telecommunication provider to debug and diagnose network problems
Attended training on Cisco’s VoIP Technologies
•Design and Implementation of Cisco
Key Deliverables
•Install setup and monitor local area network (LAN) for the construction site office and also participated in the implementation of data network for the Hotel and Resort construction project using Cisco’s catalyst switches.
•Establish Leased Line connection and configure using Cisco Router and trouble shooting.
•Administer network workstations, utilizing one or more TCP/IP networking protocols. Applying security policies using Kerio Winroute firewall for securing the internal network.
•Troubleshooting operating system, LAN/WAN connectivity, and end-user problems. Provide technical support and user training to more than 100 company users. Applying operating system updates and antivirus changes.
•Supporting network and local printers, coordinating maintenance with vendors and procuring IT related items like PC’s and other hardware items.
•Adding/terminating users; assigning rights and access; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc. Performs routine preventive maintenance on hardware and software.
Attainments
•Received the MVP (Most Valuable Person) for the month of September, 2008.
•Successfully installed & programmed the floor lighting software at the Safari club as a part of the project
Key Deliverables
•Provided services and support for LAN/WAN of reputed clients varying in Hospitality, Tourism businesses.
•Handling the network troubleshooting including Servers, Ethernet Switches/Hubs and PC troubleshooting.
•Installing server and support to the user’s PCs and printers
courses: Microsoft’s .Net Technologies
courses: Cisco’s VoIP Technologies
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