Technical Project Manager
actionfi
مجموع سنوات الخبرة :16 years, 7 أشهر
Managed the highly successful Lean Training program for four years focused on customer projects. Improved quality by 32%, cut lead times 21%, cut costs by 38%. Managed 3 sprints at a time with over 20 team members and managed product backlog refinement, daily scrums, weekly review and scrum retrospective. Implemented Big Data project involving transition for the fortune 100 client client ($20M of est. value). Resolved numerous interdepartmental workplace disputes amicably, increasing overall team efficiency by 30% by directing attention away from Agile team. Led the development of company's own project management system & transformed the manual process to automated process for more than 100 plus employees which increased the overall productivity by 24%.
Managed the development of a SAAS Inbound Marketing Software & CRM for Digital Marketing Agencies which includes lead management, integration of Google Analytics, Google AdWords & Email Marketing. Increased the customer base to 250 and captured 1.5 million leads till 2018. Developed automated reporting for clients via email saving 35 hours monthly work. Reduced customer support requests by 7% by addressing the most common feature requests.
Led a team of 12, comprising skilled PHP programmers and designers, in the successful execution of web development projects. Focused on harnessing individual strengths, fostering collaboration, and achieving project excellence. Boosted team productivity by an impressive 23% through strategic process revamping. Streamlined workflows, implemented efficient task management systems, and embraced cutting-edge technologies for enhanced project efficiency. Consistently delivered projects within timelines, exceeding client expectations and elevating customer satisfaction by a remarkable 25%. My commitment to excellence has solidified a reputation for reliability and success. Provided crucial support to the development team, aiding in overcoming challenges and contributing to innovative projects. My hands-on involvement ensures a collaborative environment where obstacles are turned into opportunities for growth.
Developed web projects using PHP, Javascript, Ajax & MySQL database.