Call Center
Empire
مجموع سنوات الخبرة :4 years, 11 أشهر
Take information from supervisors regarding cold / warm calling techniques
• Call potential customers by following calling list provided by supervisors
• Greet customers as they pick up the phone and introduce yourself and the company
• Provide information regarding the service or product in question
• Answer any questions that the potential customer asks to the best of ability
• Make sure that the potential customer is not interrupted during conversation or questions
• Take information from potential customers regarding their specific product or service needs
• Jot down all information on a piece of paper or directly on to the company database
• Ask potential customers of a particular time when they will be free to receive calls
• Set appointments with potential customers at their convenience
• Express gratitude to potential customers for their time
• Assign a member of the sales force to each potential customer by providing briefs of conversation and customer needs
• Ensure that sales force member follows up with potential customers
• Document all calls made to potential customers
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information.
Greet customers arriving at the salon and provide them with the information regarding salon services
• Answer any service related questions
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct hair or hair expert within the salon
• Answer telephone calls and provide information to callers
• Schedule appointments and make follow up calls to customers to remind them of their appointments
• Handle appointment cancellation and shifting duties
• Collect cash in exchange of services rendered and tender change to customers
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Endorse retail products that the salon is selling by providing information of benefits
• Print out staff rosters and assist salon manager in determining stylist commissions
• Ensure cleanliness, neatness and sanitization of salon and equipment
• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner
• Fill in for absent staff members during high volume times
• Count cash at the end of the shift and ensure that cash flow information has been logged into the salon’s register
Surrogate Technologies (DIABETIC CAMPAIGN)
Philippines
Responsibilities:
A call center team leader touches upon all operational functions. While a call center provides a particular service for its callers from an array of possible options, the core duties of team leaders remain quite similar. A call center team leader actively enforces the operation's goals, policies and procedures, implements standards in the company's training and development, supports agents, handles escalations, monitors the cue, and works in conjunction with administration.
Serves customers by providing product and service information, resolving product and service problems.
The Human Resources Personnel is responsible for providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.
•working closely with various departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures;
•promoting equality and diversity as part of the culture of the organization;
•liaising with a wide range of people involved in policy areas such as staff performance and health and safety;
•recruiting staff - this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, short listing, interviewing and selecting candidates;
•developing and implementing policies on issues like working conditions, performance management, equal opportunities, disciplinary procedures and absence management;
•preparing staff handbooks;
•advising on pay and other remuneration issues, including promotion and benefits;
•undertaking regular salary reviews;
•negotiating with staff and their representatives (for example, trade union officials) on issues relating to pay and conditions;
•administering payroll and maintaining employee records;
•interpreting and advising on employment law;
•dealing with grievances and implementing disciplinary procedures;
•developing with line managers HR planning strategies which consider immediate and long-term staff requirements;
•planning, and sometimes delivering, training - including inductions for new staff;
Provide administrative support to management of the company through conducting and organizing administrative duties and activities including receiving and handling information. Assist new employees and visitors in finding their way around. This includes directing visitors to the people they came to meet and showing new employees where to go on their first day. In general, the secretary projects the image of the business by offering a friendly and professional reception to people who come into the office.
Provides general office support with a variety of clerical activities and related tasks. Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.
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