Jayesh More

Supported internal reporting by generating data extracts and validating data consistency across systems. Collaborated with IT and network teams to diagnose system-level issues using log analysis and structured troubleshooting.

• Queried MySQL databases to extract operational ticket data for reporting and performance analysis.
• Wrote structured SQL queries to analyze repeat incidents, resolution time trends, and ticket
categorization patterns.
• Supported internal reporting by generating data extracts and validating data consistency across
systems.
• Collaborated with IT and network teams to diagnose system-level issues using log analysis and
structured troubleshooting.
• Administered Windows Server environments — managed Active Directory users/groups, RDP sessions,
file permissions, and backups.
• Documented SOPs and recurring resolution patterns to improve team efficiency and knowledge
sharing.