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Jayesh More, Technical Support Engineer

Jayesh More

Technical Support Engineer·Teleperformance - India

India

Master's degree, Computer Applications

Work experience

Total years of experience: 1 years, 4 months

Technical Support Engineer

May 2024 - April 2025

Teleperformance - India

Mumbai, India

May 2024 - April 2025

Supported internal reporting by generating data extracts and validating data consistency across systems. Collaborated with IT and network teams to diagnose system-level issues using log analysis and structured troubleshooting.
Company industry:
Business Process Outsourcing (BPO)

Technical Desktop Support Engineer

January 2024 - April 2025

Teleperformance,

Mumbai, India

January 2024 - April 2025

• Queried MySQL databases to extract operational ticket data for reporting and performance analysis.
• Wrote structured SQL queries to analyze repeat incidents, resolution time trends, and ticket
categorization patterns.
• Supported internal reporting by generating data extracts and validating data consistency across
systems.
• Collaborated with IT and network teams to diagnose system-level issues using log analysis and
structured troubleshooting.
• Administered Windows Server environments — managed Active Directory users/groups, RDP sessions,
file permissions, and backups.
• Documented SOPs and recurring resolution patterns to improve team efficiency and knowledge
sharing.
Company industry:
Call Centers & Customer Care Outsourcing

Education

University of Mumbai

January 2024

January 2024

Master's degree, Computer Applications

India

University of Mumbai

January 2024

January 2024

Master's degree, computer applications

India

Savitribai Phule Pune University

October 2021

October 2021

Bachelor's degree, Computer Applications

India

Savitribai Phule Pune University

August 2021

August 2021

Bachelor's degree, Computer Applications

India

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION VISUALIZATION
Intermediate
INFORMATION VISUALIZATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
OPERATIONAL REPORTING
Intermediate
OPERATIONAL REPORTING
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
RELATIONAL DATABASES
Intermediate
RELATIONAL DATABASES
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate