Jayeshkumar Nair

 End to end mapping of the Pre-Opening framework of Learning and Talent Development
 Assisting Director of HR and Learning and Talent Development Team in managing and scheduling Training.
 Directing Trainers and coaching them to be subject matter experts.
 Design and develop customized training programs & Finalizing delivery pattern
 Coordinating with relevant stakeholders for external training requirements.
 On boarding and Conducting induction programs for new joiners
 Induction of new employees
 Finalizing the delivery pattern
 Co-ordination with brands for training

 Organizing training employees on Key Performance Indicators and briefing on HR.
 Design and develop customized training programs for customer service, sales and coaching.
 Training Need Analysis for the employees on their performance.
 Designing the course structure outlined for specific modules.
 Functional expertise in handling the Training operational efficiency and cost.

Responsibilities:
• Handling team of 20 Trainers (4 Sr.Trainers & 16 Trainers)
• To strategize and plan all Customer Service Skill, Sales /retention, Product & Process, and organizational development training requirements

• Implement various strategies to enhance the performance of entire Training Operations
• Maintain MIS for the programs facilitated by L & D and prepare reports on a monthly/ quarterly basis.
• Co-Ordination with business, Operation Head and operation manager to
Understand the product and Customer Service aspect and accordingly plan
the training requirement
• To ensure Trainees are released to ops floor in designed training man-day’s .Focus to reduce training man-day’s and man-hours
• The responsibility includes development of trainers, SME, managing capacity and capability, implement the review & Audit mechanism for effectiveness of training
• Measuring the quality and timeliness of delivery, as well as understanding core operations management variables
• Conducting the Training need identification and Training Need Analysis (TNA) for the organization
* Designing and formulating Training modules and action plan to roll out the modules
* Delivering of various Training modules
* Create and work with SPOCs across process to ensure awareness and smooth rollout of Training
* Planning and designing Coaching Session as per requirement
* Implementation of Active learning and e-learning modules
* Evaluating Training Effectiveness
• Functional expertise in handling the Training as Service with key focus on operational efficiency and cost reductions by ensuring optimal utilization of available resources