Process Control Warehouse Management
Noon.com
مجموع سنوات الخبرة :19 years, 4 أشهر
Supports daily warehouse operations in the process control function. Monitors the warehouse operations KPIs and publishes hourly
key reports for daily order processing.
FirstMile Tracking of daily order items from Marketplace. Monitors fulfillment of the orders, making sure that orders are processed
correctly and in a timely manner. Coordinates and transfers orders to marketplace that cannot be fulfilled by warehouse.
Performs root cause analysis using the key reports to address customer complaints, stock disrepancies, and pending warehouse jobs.
Extracts data via Big Query and interprets them into useful reports to address gaps and issues with warehouse operations.
Big Query
Google Sheets
Works on initiatives to improve process control reporting and automates dashboards for easier tracking and monitoring of KPIs.
Supports Warehouse Operations during peak sales for order processing.
Supports daily warehouse operations in the process control function. Monitors the warehouse operations KPIs and publishes hourly
key reports for daily order processing.
FirstMile Tracking of daily order items from Marketplace. Monitors fulfillment of the orders, making sure that orders are processed
correctly and in a timely manner. Coordinates and transfers orders to marketplace that cannot be fulfilled by warehouse.
Performs root cause analysis using the key reports to address customer complaints, stock disrepancies, and pending warehouse jobs.
Extracts data via Big Query and interprets them into useful reports to address gaps and issues with warehouse operations.
Big Query
Google Sheets
Works on initiatives to improve process control reporting and automates dashboards for easier tracking and monitoring of KPIs.
Supports Warehouse Operations during peak sales for order processing.
• Demand Management - Reviews and audits planning methodology for newly won pipeline projects; ensuring that all documentations and approvals are complete before converting the demand into a project.
• Portfolio Management - Coordinates with Project, Portfolio and Program Managers to ensure compliance of their project status reports, completeness of the project artifacts in the project repository, and allocation of resources for the forecasted demand. Monitors resolution for project issues related to resource, documentation and budget. Reviewing Project Invoices and Financials.
• IT Service Management - I was a Clarity PPM Superuser administrator who manages and resolves service requests related to Access Management, onboarding/offboarding resources and importing projects hours in compliance with the defined SLAs.
• Resource Management - As a booking manager, I was responsible for On/Off boarding, resource allocation coordination to Resource Manager and Project Managers and booking resources to projects.
• Reporting - Provides support to Project, Portfolio and Program Managers to develop and maintain all performance dashboards and prepares reports to be submitted to project team. Extracts data, consolidates and audits data from Oracle, Clarity PPM, SalesForce, Triole and SharePoint for Utilization Report, Capacity vs Demand, Aging issues and Project weekly status report.
• Portfolio Management. Coordinates project approval, prioritization and cancellation; maintains a repository of project pipeline and requests pending review. Drafts contracts, Change Request and monitor approval process.
• Resource Management. Manages on-boarding and disengagement of resources, direct coordination with the client for credentials and access requests.
• Financial Management. Performs financial analysis on all budgets and prepare various reports for all budget forecasts. Tracks actual spend and forecasts future costs, reports cost variances and adjusts forecasts based on management’s corrective actions and decisions. Reviews, submits and monitors invoices and payments from third party vendor to be reported to internal finance.
• Performance Management. Consolidates project level status reports on a weekly basis and generates a program level report for stakeholders’ review. Generates engagement level metrics every month.
• Resource Management Roles & Responsibilities support Global Business Solutions strategic objectives of growth and profitability.
• Fulfillment Lead is primarily responsible for Resource Deployment functions in their respective areas, with focus on capacity planning and medium & long term demand / supply analysis. This position develops and manages tactical and strategic resource plan and skill management process for the area while balancing the fill rate, overdue and utilization objectives.
• PMO responsibilities include project approval, prioritization, and cancellation, resource allocation across projects, best practices knowledge sharing, and executive reporting on project and resource status.
Operations Team Supervisor
July 2006 - November 2007
• Manages account statistics and performance of 11 Team Leaders and more than 100 representatives handling credit card applications and order management business in a call centre setting.
• Guarantees that the teams meet or exceed the goals set by the process on Schedule Adherence, Call Handling Time, Customer Satisfaction, and Quality.
• Consistent coaching and motivating team leaders to ensure employee satisfaction and development across all teams.
• Conducts staff meetings, individual coaching opportunities and talent reviews and makes recommendations on hiring, terminations, salary action and promotions.
• Provides leadership for the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.
• Designed and automated a program scorecard that measures the representative’s performance in all KPIs.
Production Team Leader
December 2004 - July 2006
• Primarily responsible for the whole team statistics and performance handling 15 to 20 agents in a credit card application and order management account.
Technical Support Agent
April 2004 - December 2004
• Primarily responsible for taking calls and resolves customer technical issues of the ISP provider account
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