Service Reques technician
Saudi arabic computer system
Total years of experience :10 years, 10 Months
Field, phone, email support for Saudi Aramco in Tanajib
Server and System analysis (local and remote servers, RDP/PUTTY)
•Server Monitoring using Nagios
•Daily status checks of all systems
•Reviews for early warning of network problems, including high server tools and storage capacity issues
•Contact service providers and responding to all service request
•Network Servers setup and support, Security Analysis. Server Storage Capacity Tracking
•Database replication and backup and synchronization, and maintenance (MYSQL).
•Network enhancement/support, scheduling downtime.
•Documentation of daily activities and support process, Update Excel IT Equipments list
•Assist development, and support company website(upload website files to servers), ftp, scp, winscp
•Maintenance of VM's Servers, Desktop/Laptop, purchase and oversight of all hardware, software and
internet service used, Create and Delete user account in active Directory, Email, GITLAB, MediaWiki
•Server OS handled: Centos
Provide resolution clients and L1 queries through phone, email and chat
•Assist customers to account registration, purchase, renewal and installation of certificates on Servers, Desktop, Laptop or Mobile Devices and singing on any 3rd party applications
•Monitoring Major Incident Issue, updates
•Monitoring System Alert using AWS and Solarwinds
•Create Incident Report and escalate to Stakeholder Owner using JIRA, Salesforce and Confluence Ticketing system
•Create testing procedure, Research for resolution, Test API codes
•Validation of account clients, IP whitelist of clients
Windows/Unix/L1/L2 Support
• System Analyst/Second Level Remote/Desktop Application Support (POS Application, Unix Server, Web Application, IVR(VOX), Printer Installation/Network Printer, Email and Phone Support.
• Monitoring AutoSys Jobs and application services, Sales Reports, REMEDY
• Server Monitoring (Virtual Server Machines/Windows/Unix Server)
• Hardware Support(POS, Scanner, Printers, Signature tab), Network Monitoring.
• Provide ticket resolution escalatedby L1, Root cause analysis and escalate to Dev, Team Project Manager
• Provide Troubleshooting guide for issues resolution and Report Consolidation.
• System Integration, configuration and testing to new Servers(Application/Database)
• Monitoring Antivirus Status on client’s workstations.
• Attending meetings or conference for software updates, to provide resolution and Root cause analysis
• Escalate issue to 3rd Party Vendors(Wincor, ATEB, Kroll, Sweda, Fujitsu Support, Gasbar, Mckesson)
• Assists end users or answers inquiries for the POS and other IT developed systems solutions.
• Schedule, strategize, assign support engineer and provide reports for monitoring purposes.
• Phone or Remote Desktop Support to clients
• Printer Installation/Network Printer.
• Provide Reports using Excel/power point and status of client concerns
• Escalate issues to third party vendor
Provide Project and ticket assignment to Field Engineer, Schedule, Planning or Strategize Project Handled, Client IT Equipment Layout, Provide reports, ticket monitoring, documentation of Installation process and solutions.
•Store Opening and Setup, CCTV and Network Monitoring, Printer Installation/Network Printer.
•Database Maintenance (Postgres & MYSQL), Backup, Transfer, Extract and Load Data.
•Recommendation with regards to IT Equipment and Network Rehabilitation.
•Follow appropriate IT Standard for either Software or Hardware.
•Assist Helpdesk and Field Engineers who visit store Installs, configures, supports and fine tune POS servers with Redhat Linux 7.3, Ubuntu & Debian Operating System with the following services use: PostgreSQL Database server, Setup Servers in all stores, Installs, configures, and supports local area network & wide area networking, WIFI ROUTERS, HUBS(3com, Dlink) and switches.
•Ensures that all components are configured to function together properly.
July 18, 2006 - December 21, 2009 : 3 yr 5 month
•JOB DESCRIPTION:
•Performs support on all store branches, commissary, warehouse for problem determination and resolution of POS and computer systems. Assemble PC for Store Branches and kitchen computers. Installation operating system Windows (98/XP/Vista/Win7/Win8/Server2003). POS Handled (IBM SurePOS, EPSON POS IR300/310, Partner POS
IBM Philippiness
Mobile No. +63.9177812891
Alex Stelmacovich
LOBLAW
MOBILE NO. +1 416-908-8348
No. +63.9175227720
Tagalog, English
Language Spoken: Tagalog, English High School Diploma Graduated