Senior Systems and Technical Support Engineer
Gulf International Bank
مجموع سنوات الخبرة :18 years, 0 أشهر
• Implements and maintains all infrastructure and operations including server, networks, data center, operational support, hardware, databases and operating systems.
• Manages the IT Support team include staff administration training and performances to efficiently support our Client and making sure client needs are met.
• Making sure backups are taken for all of our clients and frequent recovery test
• Support LANs, WANs, network segments, Internet, and intranet systems
• Implements and maintains software, systems, operating systems
• Responsible for security compliance, IT security, audits, security policy and procedures
• Responsible for disaster recovery planning, IT operations planning and network planning
• Improves standards & procedures and maintain system efficiency.
• Troubleshoot problems reported by users.
• Make recommendations for future upgrades.
• Monitor networks to ensure security and availability to specific users.
• Maintain integrity of the network, server deployment, and security.
• Assign routing protocols and routing table configuration.
• Assign configuration of authentication and authorization of directory services.
• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.
Network Administrator
King Fahd Military Medical Complex, (August 2011 - Present)
Dhahran, Kingdom of Saudi Arabia
• Supporting enterprise networks of multiple remote sites in Eastern Province of the Kingdom.
(Saudi Air Base, Naval Base, Umelsaiq and Air Defence) Sites.
• Configuring and managing Cisco Routers (2800, 3800, 3900) ISR’s
• Configuring and managing Cisco Switches (3500, 3650, 3750, 4500, 6500) Catalysts
• Administer and manages Cisco Firewall Appliance (Cisco ASA 5520, 5550)
• Administer CUCM 8.0, CME and Cisco Unified Voice mail Server
• Configure and manages Cisco IP Phones (7941G, 7942G, 7945G, 7965G, 7970G)
• Responsible for communication protocols, configuration, integration & security..
• Analyzed expanding network, Ran fiber Optic cables (Single Mode, Multimode), and implemented wireless communication (Aruba, Mobily, STC, Linksys)
• Manage Active Directory, Domain Controller, MS Exchange, BlueCoat Web filter.
• Administer and manages Microsoft Server 2008 r2, 2012 and Exchange Server 2007/2010
• Manages Citrix Xendesktop 7 and Microsoft Hyper-V for desktop and server Virtualization.
• Manages Citrix XenApp 6.5 for Application Virtualization.
• Regularly provide either on-site or remote support to end users.
Network and System Administrator
Region 1 Medical Center, ( 2007 - 2011)
Dagupan City, Pangasinan, Philippines
• Duties included LAN/WAN daily operations: Router & switch configurations/Access lists.
• Maintained router and switch configurations, updated and changed configurations depending on corporate requirements and documentation.
• Insured current documentation was kept on LAN/WAN configurations, frame-relay and point-to-point circuits, along with circuit IDs, and DLCIs for all of Sequent's circuits worldwide.
• Visio Drawings - drew and updating for reference use continuously.
• DNS & DHCP - Management of HQ and field office DNS.
• LAN/WAN monitoring / Vendor Contact - Continuously monitored all network circuits and specific HQ hosts through CNS.
• Maintaining pre-packaged software applications on the LAN
• Upgrading and repairing faults on CIS systems, networks & peripheral equipment.
Process Engineer
Pycon Technology Phils. Inc. (June 5, 2005 - November 15, 2007)
Loakan Road, Baguio City Philippines
• Responsible for Maintenance, Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for large, enterprise LAN and MAN environment.
• Demonstrates excellent customer service and team building skills in order to routinely interact directly with customers and to participate in and foster a "team environment."
• Plan, install, and manage multiple layer Cisco switch stacks in a large enterprise environment. Creation of multiple trunks and voice and data VLANs.
• Implement and test Hot Swap Routing Protocols for network redundancy to core gateway routers.
• Research and program complex extended and standard access control lists on core routers and switches.
Technical
Skills
VoIP, QoS, ASA 5520 Firewall, VPN (site to site and remote access on ASA 5510 Firewall), Windows Server 2008, Active Directory, Exchange Server 2007, DHCP, LAN/WAN, Frame-Relay, TCP/IP, OSPF, EIGRP, BGP, PRTG Network Monitoring Tool, SNMP, Cisco 3600, 3800 and 7200 series Router, Cisco 2950, 3500, 3650, 4000, 4500, 6500 series CatOS and IOS Catalyst Switches, Alcatel-Lucent OmniStack 10G switch, Visio; Citrix Xenserver and XenDesktop Virtualization, Experienced working with service providers
TM Kalaw Center Bldg, 667 TM Kalaw St. Ermita Manila • Computer Aided Design and Drafting 2D and 3D TECHSKILLS Philippines Inc. Dagupan City, Pangasinan Philippines
• Bachelor of Science in Electronics and Communication Engineering Virgen Milagrosa University Foundation San Carlos City, Pangasinan, Philippines (2000 - 2005) • Cisco Certified Network Associate Bootcamp Training Excellent Choice Training and Development Center