Store Manager
Boutiqaat
مجموع سنوات الخبرة :16 years, 2 أشهر
Managing the showroom operations in a day to day basis. Ensuring the profitability rate is high and target is achieved. Mentoring and motivate team member for highest productivity and sales. Keeping stocks intact, avoid shrinkage and following standard of merchandise display at all times.
Duties and Responsibilities:
Responsible in handling store operations concerns related to employee’s compensation and benefits such as salary, overtime, ticket allowance, monthly incentives, holiday and annual leave payment and the like. Coordinate to the Management Team about store operations concerns in a day to day basis about company updates, company guidelines and certain tasks deadlines. Carry out support for the Management Team’s absence to cover the shop floor. Managing inventory of store stationary and cleaning supplies, assisting new joiner initial briefing and giving uniforms, keeping store licenses updated, preserving the appropriate level of security & safety, handling all assigned day to day emergency and preventive maintenance requirements in order to ensure smooth flow of operations.
Position Overview:
• Managing the Back of the House Team for till point assignment and update daily information needed for smooth flow of operations.
• Conducting interview for possible applicants and candidates for BOH as well as evaluating probationary reviews and progress.
• Plan and carry out preventative maintenance schedules to ensure routine maintenance on all areas or responsibility.
• Ensure control and secure handling of cash and daily banking, and assist with refunds/exchanges. Undertake administrative responsibilities for store records / documentation all in line with Company Policies and Procedures.
• Maintain security of cash. Ensure that cash tallies with daily sales reports. Liaise with other Cashiers/Sales Associates, and with cash delivery / pick-up contractors, to ensure transfers/collections of cash to/from the Head Cashier are promptly, correctly and securely handled.
• Reconcile store transfer documentation. Maintain store administration records. Prepare memos/reports as required. Orders and controls store stationery.
Ensure store is fully compliant administratively and procedurally according to company guidelines and deadlines.
Duties and Responsibilities:
Responsible in handling the department team and operations concerns in day to day activities such as customers support for quality service, customer satisfaction, maintaining optimum merchandise stocks level, implement promotional activity and maintaining the cleanliness of a work place.
Position Overview
• Ensure achievement of sales targets which have been set. Take corrective measures when required
• Maintain knowledge of current sales and promotions, policies regarding payment, exchanges, and security practices.
• Ensure minimization of costs by tracking the utilization of printing paper, carry bags, etc. at the store
• Build a connection with the customers and understand customer needs
• Ensure minimization of shrinkage levels in the department. Recognize security risks and thefts, and know how to prevent or handle the situation
• Manage customer relationships by making significant efforts for resolution of their issues
• Assist customers in selecting the merchandise and explain use, operation, and care of merchandise to customers
• Adhere to mystery shopping standards and constantly endeavor to improve the mystery shopping scores
• Track customer satisfaction by soliciting feedback to evaluate and improvise upon the current service levels
• Ensure that the store is clean including shelves, counters, and tables.
• Ensure that visual merchandising guidelines are adhered to and standards are maintained and provide inputs to the visual merchandiser if needed
• Provide execution support in placing the products, fixtures, attaching tags to products as per guidelines
• Execute operational procedures effectively like filling checklists about VM, operations and reporting each day’s sales in server
• Perform other tasks as assigned by management.
Duties and Responsibilities:
Responsible in handling day to day store operation concerns from managing store personnel, inventory of merchandise, preserving the appropriate level of security & safety and implements other strategic business measures as mandated by the management in order to ensure smooth flow of operations.
Position Overview:
Operational Effectiveness:
¥ Analyses consumer buying behavior to create strategic local store program.
¥ Implements 7S Good Housekeeping program throughout the entire store, ensuring its cleanliness and orderliness.
¥ Maintains an optimal inventory level of all stocks.
¥ Ensures proper implementation of company initiatives, marketing programs and promotions.
¥ Monitors accuracy of receiving of deliveries and store supplies always.
¥ Guarantees general smoothness of work flow through coordination with various store support department such as Merchandising, Audit, Inventory Control, Creative, Admin, Human Resources, Payables, leasing and Management Information System.
¥ Implements safety and security programs of the store and safeguards its assets from losses through pilferage.
¥ Uses company’s assets and resources wisely.
¥ Performs opening and closing clearing procedures.
People Management:
¥ Implements company rules & regulations, support management decisions and expectations.
¥ Prepares manpower schedule of Section Supervisors and reviews personnel schedule in order.
¥ Conducts regular meetings with all departments in order to discuss and address concerns.
¥ Trains and develops personnel for promotion or potential Team Leader
¥ Evaluates performance of Section Supervisors, Warehouse Supervisor and Check-Out Supervisor.
¥ Ensures personnel to have adequate technical knowledge in their areas of concerns.
Customer Relation:
¥ Champions Quality Customer Service to boost customer relations.
¥ Performs vicinity mapping & execute local store marketing initiatives to reach more potential new customers.
Handles customer inquiries & complaints and makes right.
Duties and Responsibilities:
As a Store Manager, I’m accountable for overall customer satisfaction by ensuring all store personnel to consistently deliver ultimate shopping experience.
Responsible for selling floor leadership with the overall goal of customer satisfaction. I’m accountable for sales performance, focusing on growth and profitability, merchandising standards, store operations and development of assigned store personnel.
Position Overview:
Operational Effectiveness:
¥ Coordinates with the Area Manager in developing and implementing strategies to achieve sales target.
¥ Coordinates with Mall Managers and Leasing Managers for all store related concerns.
¥ Executes and comply with all company policies and procedures
¥ Communicates with Area Manager for all store related concerns
¥ Monitors store’s controllable expenses and makes recommendations when necessary.
¥ Logs disbursement of petty cash and reminds immediate superior of replenishment.
¥ Monitors proper use of issued office and store supplies
¥ Ensures store has adequate merchandise stocks required as well as office supplies.
¥ Ensures that new arrivals are highlighted at the selling floor and collaterals are in designated locations.
¥ Cascades all product information to ensure product awareness.
¥ Daily to ensure smooth store operation
¥ Transmits all circulars from the mall to Area Manager
¥ Ensures that “urgent documents” like statement of accounts are properly labeled URGENT and transmitted immediately.
¥ Lead by example. Strict compliance to company policies and procedures.
¥ Plans for upcoming mall events to maximize activity
¥ Accomplishes Store Checklist daily to ensure smooth store operation
People Management:
¥ Provides leadership for all store personnel assigned.
¥ Ensures fair discipline for substandard performance
¥ Ensures timely submission of payroll requirements
¥ Plans and conducts regular meetings with staff to cascade directives from Area Manager and other department heads.
¥ Evaluations performance of store personnel and provides appropriate recommendations
¥ Ensures that any incidents out of ordinary at the store are reported to the Area Manager immediately after the incident followed by a written incident report
Customer Experience:
¥ Ensures that the AFF Selling standard is implemented
¥ Ensures consistent implementation of display guidelines
¥ Coaches staff on how to handle customer objections
¥ Oversees staff in delivering AFF customer experience.
Additional Responsibilities:
¥ Accountable in training the newly hired Store Manager of the company as well as store team.
¥ Uses sound judgment when making decisions
¥ Acts with integrity and respect
¥ Adapts to changes required by the business
¥ Ability to handle multiple tasks simultaneously
Assumes and completes other duties as assigned by Management.
Duties and Responsibilities:
Responsible for overall store operations and customer support for quality service, customer satisfaction and profitability. Supervise the sales status and sales floor in the absence of store manager. Provides support in coordinating activities with the Company’s objectives, assists in store promotional and optimal display of merchandising programs. Perform administrative functions including ordering, managing inventory and ensuring store security. Keeps the Store Manager well informed of the activities and significant problems.
Position Overview:
· Assist store manager in setting goals for sales, service environment, merchandise moves, shrinkage figures and expense controls.
· Maintains operational records, including daily transaction documents, sales reports, and loss summaries.
· Assists in maintaining optimal merchandise levels. Ensures that inventory is handled, stored, and processed to minimize loss and damage.
· Supervises as well as participates in unloading of trucks, sorting of merchandise, stocking shelves, re-merchandising and the reconciliation of all cash and inventory transactions.
· Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
· Determine and distribute work assignments to associates. Ensures maintenance, cleaning and store appearance is up to company standards.
· Maintains store-level compliance with the company standards of safety, security, facility maintenance, postings/notifications and other administrative duties.
· Performs other store duties as needed to ensure smooth operations and to meet customer needs.
· Supervise approximately five or more store personnel in the absence of store manager. Such employees handle customer needs, selling merchandise, stocking shelves, operating a cash register. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Participate in training employees, planning, assigning, and directing work. Addresses customer complaints and resolves problems.
Bachelor of Science in Business Administration Major in Management