Jazbe Razvi

➤ Operational Governance & Resource Planning: Orchestrate operational
strategies and capacity planning models, running cross-functional shift
operations to establish a unified engineering front for global enterprise clients.
➤ Performance & Capacity Management: Conduct structural 1:1 performance
evaluations based on annual KPIs, formulate targeted service improvement plans,
and optimize workforce allocation through dynamic utilization forecasting.
➤ Stakeholder Alignment & Risk Mitigation: Establish matrixed stakeholder
engagement channels with Strategic Account Managers (SAMs), Technical
Account Managers (TAMs), and Customer Success Managers (CSMs) to
proactively capture requirements and remove delivery bottlenecks.
➤ Cybersecurity & Advanced Firewall Operations: Enforce deep multi-layer
edge protection by orchestrating advanced Cybersecurity operations, managing
deployments, threat policies, and integrations across Palo Alto, Fortinet FortiGate,
and Cisco Firepower (FTD/FMC) infrastructures.
➤ ITIL Service & Problem Management: Govern rigorous ITIL change
management lifecycles, taking end-to-end structural ownership of high-priority
infrastructure incident queues, Root Cause Analysis (RCA), and complex SOP
documentation.

➤ Migration Project Management: Engineered the transition roadmap and
deployment phase planning for a high-impact infrastructure modernization
initiative, utilizing Work Breakdown Structures (WBS) to mitigate operational
downtime risks.
➤ Transition & Delivery Strategy: Directed technical handoffs, led stakeholder
alignment meetings, and managed strict milestone schedules to guarantee
smooth, zero-disruption cutovers during defined active maintenance windows.
➤ Configuration Analysis & Mapping: Conducted deep-dive technical
configuration audits of legacy Cisco core environments, translating intricate
production routing states into equivalent high-performance NOKIA operating
platforms.

➤ Engineering Team Management & SLA Governance: Supervised an L3
engineering cohort, managed shift rosters, resolved technical escalations, and
governed strict client-facing Service Level Agreements (SLAs) through robust
performance tracking.
➤ Strategic Problem Management: Analyzed a retrospective 6-month incident
infrastructure dump to isolate top-talking anomalous network nodes, executing
proactive problem management playbooks that successfully reduced overall
incident volume by 60%.
➤ SD-WAN & Network Security Integration: Coordinated change approvals,
validated implementation Plan of Action (PoA) blueprints, and integrated Cisco
SD-WAN (Viptela) environments to ensure high architectural resiliency and robust
security zoning via IPsec tunneling.
➤ Core Routing, Switching & Access Control (ISE): Maintained rigorous
network access controls and centralized endpoint profiling utilizing Cisco Identity
Services Engine (ISE), securing enterprise perimeters across production switches
and centralized Wireless LAN Controllers (WLCs).

➤ End-to-End Project Delivery & Scope Management: Directed the end-to
end project lifecycle for a country-wide Niger Telecom wireless deployment,
defining project scope, baselines, and acting as the primary on-site interface to
customer leadership.
➤ Project Planning, BoQ & Procurement: Formulated rigorous project
management artifacts, including execution Plans of Action (PoA), city-wide site
survey frameworks, comprehensive Bills of Quantities (BoQ), and robust
procurement pipelines.
➤ Vendor & Cross-Functional Team Leadership: Managed strategic vendor
engagements, negotiated material deliveries, and guided multi-disciplinary field
teams to successfully execute infrastructure rollouts against rigid timeline
milestones.
➤ Core Networking & Palo Alto Edge Security: Orchestrated the architectural
design and deployment of secure core environments, implementing Cisco L2/L3
infrastructure (Nexus 3K) and configuring advanced Palo Alto Next-Generation
Firewalls (NGFW) for perimeter threat prevention.

➤ Multi-Site Operations & Continuity Planning: Directed operations for a
regional cluster of 6 major broadcast radio stations, providing high-availability
infrastructure support and ensuring Business Continuity (BCP) across
decentralized sites.
➤ Vendor, Asset & Procurement Management: Formulated external vendor
Annual Maintenance Contracts (AMCs), managed critical asset lifecycles, and
oversaw enterprise corporate procurement pipelines via SAP (PR/PO/GRN).
➤ Crisis Management & Agile Response: Led the rapid infrastructure
transition from Work-from-Office to a highly secure Work-from-Home model
during the COVID-19 pandemic, actively managing crisis response metrics to earn
'Employee of the Month'.
➤ Systems Engineering & Infrastructure Monitoring: Deployed PRTG
automated network monitoring solutions to achieve proactive infrastructure
visibility across enterprise servers, maintaining data centers, CTI, and supervising
200kVA power generation platforms.

➤ Program Management & Deliverable Tracking: Commanded the multi
phase deployment of the flagship 'Wireless for Communities' (W4C) program
across 18 remote locations, tracking deliverables and budget milestones backed
by global institutions (ISOC, TATA Trust, Ford Foundation).
➤ Audit Compliance & Quality Assurance: Successfully cleared stringent
structural infrastructure audits conducted by prime project funders, directly
securing successive Phase 2 and Phase 3 institutional development funding.
➤ Field Resource Management & Capacity Building: Managed distributed
technical teams, engineered comprehensive workforce technical capacity
programs, and established operational governance models to transition regional
nodes into self-sustaining entities.
➤ Enterprise Infrastructure Upgrades: Managed structural transformations of
regional networks, migrating foundational topologies to robust, scalable
enterprise-grade Cisco routing architectures and optimizing wireless radio
capabilities (shifting from 2.4 GHz to 5.8 GHz).