Head of Operation
Casper & Gambini's
Total years of experience :13 years, 4 Months
Interior Furniture and Fabrics Sales
February 2006 - January 2007 | Head waiter position
Casper & Gambini's restaurant | Jeddah, Kingdom of Saudi Arabia
Responsibilities: • Train and develop waiters and pass in service and duties
• Be thoroughly familiar with the service procedures and see to it's proper implementation
• Be able to promote the teamwork spirit of the staff
My specific duties are: • Ensure that guests receive the best experience at C&G
• Cover vacant positions during staff holidays and absences
• Be familiar with the food items on the menu
• Report to Team Leader any guest comments or compliments
• Efficiently support waiters during service
• Warde for 1 year and half. Everything related to interior furnitures.
October 2007 and on Restaurant supervisor + Catering Supervisor
Casper & Gambini's restaurant | Jeddah, Kingdom of Saudi Arabia
• Training of all FOH staff and handling Tps (training standard procedure) for all positions.
Responsibilities: • Maintain restaurant Log-Book covering all aspects of operation and guest comments
• Train and develop staff in their duties to agreed operating standards
My specific duties are:
• Check service schedules for waiters and head-waiters in the absence of Team Leader
• Ensure at all times that the restaurant is pleasant, clean and orderly
• Greet guests and make sure they are welcomed and attended - Hosting
• Take active part in ensuring guest satisfaction
• Evaluate staff
• Handle guest complaints & report them to Management
• Check regularly appearance of staff
• Hire and dismiss staff in cooperation of management
• Organize weekly staff meetings
• Prepare tests for all employees to maintain continuous progression with coordination of HR & Training Manager
January 2007 till October 2007 Restaurant Team Leader
Casper & Gambini's restaurant | Jeddah, Kingdom of Saudi Arabia
Responsibilities: • Take an active part in ensuring guest satisfaction- regularly check up customers.
• Conduct regular spot checks of food & beverage to ensure compliance with standard.
• Maintain restaurant log-book covering all aspects of operation and guest comments.
• Train and develop staff in their duties to agreed operating standards.
My specific duties are: • Ensure all the times that the restaurant is pleasant, clean and orderly.
• Greet guests and make sure they are welcomed and attending-hosting
• Take active part in ensuring guest satisfaction
• Evaluate staff
• Handle guest complaints and report them to the management
• Check regularly appearance of the staff
• Hire and dismiss staff in cooperation of management
• Organize weekly staff meeting
• Prepare tests for all employees to maintain continuous progression with coordination of HR and training manager.
• Investigate and comment breakage, losses and replacements (pts & wastage)
• Implement management decision and policies and procedures.
• Be responsible for the cashier control and shift accounts
• Take responsibility of opening & closing duties of restaurant
• Ongoing coaching for employees through head waiters
• Be the main link between the front of the house and the kitchen
2004 - February 2006 | waiter position
Casper & Gambini's restaurant | Lebanon, all 4 branches
• Full time ( Abc achrafieh, down town, city mall, closing branch of jel el dib)
Extra work: • I worked in five stars hotel in Lebanon as waiter and set up ( movempick hotel, Beirut) ( Eden hotel, jdeideh) ( Le Royal hotel, dbayeh)
• I worked for 2 years with sofil catering company as waiter at pavillon royal, Biel (reference Mr. Georges sakr)