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Jean Gonzales, Contact Center Officer

Jean Gonzales

Contact Center Officer·Lusail Hospitality and Services

Qatar

Bachelor's degree, Hotel And Restaurant Management

Work experience

Total years of experience: 12 years, 1 months

Contact Center Officer

June 2023 - Present

Lusail Hospitality and Services

Doha, Qatar

June 2023 - Present

• Answer customer calls, emails, and chats promptly.
• Provide accurate information and resolve customer issues.
• Record and update customer details in the system.
• Follow company policies and procedures.
• Meet performance targets and maintain quality service.
• Escalate complex problems to supervisors.
• Collaborate with team members and attend training.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Waitress

March 2022 - April 2026

Lusail Hospitality and Services

Doha, Qatar

March 2022 - April 2026

• Provide excellent customer services.
• Always strive towards best customer satisfaction.
• Greet customers and present menus.
• Make suggestions based on their preferences.
• Take and serve food/drinks orders.
• Up-sell when appropriate.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Front Office

January 2018 - November 2019

Airai Forest Villa

Koror, Palau

January 2018 - November 2019

• Answers phone calls courteously.
• Guides guests and issues guest badges.
• Handles client complaints.
• Files documents.
• Maintains schedules.
• Responds to customer inquiries
• Receives deliveries
Company industry:
Hospitality & Accomodation

Waitress

August 2015 - October 2017

Al Fural Pearl and Cleaning

Doha, Qatar

August 2015 - October 2017

• Provide excellent customer services.
• Always strive towards best customer satisfaction.
• Greet customers and present menus.
• Make suggestions based on their preferences.
• Take and serve food/drinks orders.
• Up-sell when appropriate.
Company industry:
Catering, Food Service, & Restaurant

Production Worker

January 2013 - August 2015

B-mirk Enterprise Corporation

Cainta, Philippines

January 2013 - August 2015

• Assist with production line in factories.
• Start up and stop equipment.
• Load and unload items from machines, carts, and dollies.
• Feed or place items onto equipment for processing.
Company industry:
Industrial Production

Housekeeping

January 2010 - January 2011

The Q Lodge

Kalibo (poblacion), Philippines

January 2010 - January 2011

• Clean and maintain guest rooms and common areas.
• Change bed linens and replenish supplies.
• Dust, vacuum, sweep, and mop floors.
• Dispose of trash and keep areas tidy.
• Report maintenance issues promptly.
• Follow safety and hygiene standards.
• Ensure guest satisfaction through cleanliness.
Company industry:
Hospitality & Accomodation

Education

HERCOR College

April 2008

April 2008

Bachelor's degree, Hotel And Restaurant Management

Philippines

Skills

Team work and Collaboration
Intermediate
Team work and Collaboration
Intermediate
Time management
Expert
Time management
Expert
Communications
Intermediate
Communications
Intermediate
Customer Service
Expert
Customer Service
Expert
Fast Learning
Expert
Fast Learning
Expert

Languages

English
Intermediate