Operations Unit Manager
Rentokil Boecker
Total years of experience :14 years, 10 Months
Managed the daily operations of multiple departments to maximize efficiency. Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings. Developed a talented team, participating in hiring, coaching, and performance management processes. Maintained professional working relationships and promoted open ines of communication with staf. Established operational policies, procedures, standards, and objectives in alignment with organizational goals. Developed and maintained relationships with customers and vendors for successful project completion. Utlized problem solving skills to anticipate potential risks or obstacles within the organization. Provided leadership in creating innovative methods for streamlining business processes. Identified opportunities for increasing productivity through increased automation or other strategies. Created reports to track performance meics against established targets.
«Successfully managed a team of operations professionals to ensure the effective and efficient delivery of operational services. «Conducted regular meetings with staff members to review performance objectives, assess progress, and identity areas of improvement. Utlized advanced problem-solving techniques to resolve complex operational issues. Coordinated training programs for new hires, providing guidance on company polices and procedures. Implemented innovative strategies to streamline processes and improve customer satisfaction ratings. Provided technical support to staff members regarding pest control applications used in thir oles.
Successfully managed a team of operations professionals to ensure the effective and efficient delivery of operational services. «Conducted regular meetings with staff members to review performance objectives, assess progress, and identify areas of improvement. Ulized advanced problem-solving techniques to resolve complex operational issues. + Coordinated training programs for new hires, providing guidance on company policies and procedures. «Implemented innovative strategies to streamline processes and improve customer satisfaction ratings.
Provided leadership and direction to a team of 10+ call center representatives, ensuring customer satisfaction goals, were achieved. Assisted with escalated calls when needed, providing guidance to agents on best practices for handing dificult customers. Trained new hires on company policies, procedures, products and services. Created reports summarizing daily activites, indluding total number of calls handled and average wait times. Monitored employes progress against established targets and key performance indicators. Cultivated a positive work environment, driving employee engagement and performance.