General Manager
Actyv - Apple Authorized Reseller
Total des années d'expérience :23 years, 8 Mois
•Start-up of the newly appointed Apple Authorized Reseller in Lebanon
•Created the first service centre based on the Apple Guidelines.
•Recruited talented senior people to manage the company’s departments.
•Retained key customers such as Virgin, Khoury Home…
•Managing all the aspects of the business specially the financial part.
•Working closely with Apple to create promotions in the market.
•Developing the corporate market in order to create advocate customers.
•Built our first retail outlet based on the Apple guidelines.
•Setting the strategy of the company.
•Creating processes, rules and regulations.
•Setting a three years strategy for the company, while identifying milestones in coordination with the CEO and the president of the Group.
•Improved our relationship with our main supplier
•Worked on gaining back the trust of the market after a long failure against the parallel importers
•Opened the Authorized Service Centre of the company
•Re-structuring the company with a long-term vision, while recruiting new fresh resources, training them in order to achieve the company’s goals and targets.
•Setting the company’s target with the coordination of the CEO and the president of the Group.
•Setting the company’s processes, rules and regulations and making sure that the team strictly follows them.
•Motivating and managing people in order to achieve the company’s target.
•Maintaining a great relationship with key customers in the market.
•Working with the sales manager on opening new markets.
•Monitoring and reporting the P&L of the company for the President and the shareholders.
•In addition to my job as a General Manager in Interlink, I have been requested to handle the Group’s retail brands, which consists of two brands located in well-reputed malls such as ABC Achrafieh and Dbayeh.
•Worked closely with the team to reduce the stocks, which were creating a loss for the company.
•Recruited talented sales people in order to improve the sales and the image of the company.
•Worked closely with the marketing department in order to promote and advertise our brands properly and create traffic to the stores.
•Took the business from negative to positive results in less than a year.
•Operations start-up, Office setup, recruiting staff, internal processes, business launching
•Successful opening of the first Apple Premium Reseller showroom in Doha
•Setting staff objectives and goals
•Preparing Yearly Budgets
•Preparing and Implementing Business, sales and Marketing Plans
•Preparing and submitting Monthly management reporting and quarterly business reviews to the board of Directors
•Handling relationship with suppliers
•Supervising, motivating and monitoring team performance
•Allocating areas/sectors to account managers
•Maintaining detailed knowledge of the company's products
•Keeping abreast of what competitors are doing
•Determine price schedules and discount rates
•Responsible to achieve yearly Sales Target set jointly with the Chief Operating Officer of the ICT Group
•Managing a team of Account Managers handling customers addressing various sectors (Oil& Gas, Telecom, Construction, Real Estate, Health, Government, Financial, Education, Sports, Hotel, Design and Print, Radio, Televisions, Resellers, Retailers)
•Developing high-level relationships with key customers
•Conducting Pipeline and Account planning reviews with the Account Managers to align achievements with targets and potential business
•Reporting and reviewing results with the Chief Operating Officer of the ICT Group to make sure targets are met & pipelines are healthy; suggest recovery plans when needed
•Following up and supervising the Sales cycle, quality assurance for Bidding Process, deal negotiation and closing
•Sponsorship and Admin on execution and delivery of large complex Projects, understanding of Project Management methods
•Working on developing new Market Segments
•Responsible for the opening of new retail shops (Apple Premium Resellers) in the Qatari market
•Scan the global market to identify new business opportunities in order to expand the business
•Conduct feasibility studies and SWOT analysis to ensure viability of the new project to set the business plan
•Started as a sales person responsible for developing the awareness on the Apple products and mainly iPods in the Lebanese market.
•Succeeded in increasing sales by distributing the Apple products to key retailers (Khoury Home, Abed Tahan, Radio Shack, BHV, Dar Al Chamal, etc).
•Worked on developing the education sector and was one of the first for introducing the One on One learning strategy in Lebanon.
•Worked on developing the Apple’s pro solutions in the Lebanese market
•In charge of designing and presenting professional audio-video and photo solutions for customers.
•Applied technical knowledge and sales skills to increase sales of Macintosh computers.
•Cultivated client relationships, increasing customer satisfaction and repeated sales.
•Working on the growth of our company’s Data Base
•Responsible of the distribution of our products in the Lebanese Market.
•Responsible of the company’s key accounts (LBCI, NBN TV, New TV, Sumaria TV, University of the Holy Spirit (USEK), Lebanese International University (LIU), Antonine University, Dar Al Chamal, Abed Tahan, Radio Shack, Khoury home…)
•Started as a system engineer (Installing, repairing computers and networks)
•After 2 years of hard working I was named as the responsible of the technical department and responsible of 15 co-workers
•Handling all the technical maintenances and installations
•Preparing maintenances contracts
•Designing IT Solutions for small businesses
•Giving computer courses in some of the schools that we were working with (Sagesse School, Antonine International School, Lycee De Ville, St Michel)
Ongoing Masters Degree