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Jeanette Bautista, IT Associate

Jeanette Bautista

IT Associate·Dealroom Inc

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 10 years, 2 months

IT Associate

January 2010 - January 2016

Dealroom Inc

United States

January 2010 - January 2016

Chicago based financial technology firm that specializes in custom data security and project management.

IT Associate, 2012 to January 8, 2016
• Monitor website updates
• Test New features of the site (Functional or UI)
• Create test scripts
• Write specifications for new features
• Regression Testing
• Usability Testing
• Competitors analysis and Research
• First level support to reported issues
• Hiring Manager
• Responsible to all office operations in the Philippines

Company industry:
Software Development
Job role:
Information Technology

Virtual Assistant

August 2011 - November 2015

The Profit Partnership

New Zealand

August 2011 - November 2015

2011 to 2015 (Weekend job)
• Client CRM management
• Send email campaigns
• Building campaigns
• Update website contents
• Maintain and build new websites and test websites
• Install Google analytics
• Setup Webmaster tool to website
• Distribute task to the team and monitor each progress
• Managing social media sites
• Fix support issues in the site
• Email filtering and calendar/contacts updating
• Data entry
• Researching
• Travel Bookings
• Editing images
• Converting files to other format such as word to pdf / excel to pdf / pdf to word or excel
• Build basic wordpress website and membership site using optimize press
• Video management using: youtube, vimeo and wistia

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Business Manager

January 2009 - January 2009

Fasttrack Solutions Inc

Philippines

January 2009 - January 2009

Identify and analyze clients requirements for Payroll System
Prepare solutions on issues and presented to the top management
Act as communicator between Business team and technical team
Product Demo to potential clients (ERP including SAP B1)

Company industry:
IT Services
Job role:
Management

Sourcing Administrator / Call Center Agent

January 2006 - January 2008

Sykes Asia

Philippines

January 2006 - January 2008

Input invoice details into system
Handle inbound and outbound calls
Email Handling
Data entry

Company industry:
Telemarketing
Job role:
Administration

IT Associate

January 2004 - January 2005

Davao Light and Power Co

Philippines

January 2004 - January 2005

Prepare solutions on issues and presented to the top management
Create flowcharts, business model diagrams and use case diagrams
Plan, design, create and execute white-box and integration test scripts and test plans.
Report and monitor support issues to development team
Train users for new features
Software Demo
Communicator between user and development team
First level support
System tester

Company industry:
Accounting
Job role:
Information Technology

Marketing Associate

March 2003 - October 2004

Philippine General Insurance Corporation

Philippines

March 2003 - October 2004

Maintain and followup clients.

Company industry:
Insurance & TPA
Job role:
Sales

Education

University of the East

March 2003

March 2003

Bachelor's degree, Computer Science

Philippines

Skills

Business Analysis
Expert
Business Analysis
Expert
Customer Service
Expert
Customer Service
Expert
WordPress
Expert
WordPress
Expert
Desktop Support
Expert
Desktop Support
Expert
Manual Testing
Expert
Manual Testing
Expert
Office Administration
Expert
Office Administration
Expert
CONSULTING
Expert
CONSULTING
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DATA ENTRY
Expert
DATA ENTRY
Expert
Phone Handling / Call Center
Expert
Phone Handling / Call Center
Expert
MS Office
Expert
MS Office
Expert
Basic Accounting
Intermediate
Basic Accounting
Intermediate
Functional Web/Software Testing
Expert
Functional Web/Software Testing
Expert
NETSCAPE COMMUNICATOR
Expert
NETSCAPE COMMUNICATOR
Expert
Business Analysis
Expert
Business Analysis
Expert
Customer Service
Expert
Customer Service
Expert
WordPress
Expert
WordPress
Expert
Desktop Support
Expert
Desktop Support
Expert
Manual Testing
Expert
Manual Testing
Expert

Languages

English
Expert
Tagalog
Native Speaker