Jeanette Bautista

Chicago based financial technology firm that specializes in custom data security and project management.

IT Associate, 2012 to January 8, 2016
• Monitor website updates
• Test New features of the site (Functional or UI)
• Create test scripts
• Write specifications for new features
• Regression Testing
• Usability Testing
• Competitors analysis and Research
• First level support to reported issues
• Hiring Manager
• Responsible to all office operations in the Philippines

2011 to 2015 (Weekend job)
• Client CRM management
• Send email campaigns
• Building campaigns
• Update website contents
• Maintain and build new websites and test websites
• Install Google analytics
• Setup Webmaster tool to website
• Distribute task to the team and monitor each progress
• Managing social media sites
• Fix support issues in the site
• Email filtering and calendar/contacts updating
• Data entry
• Researching
• Travel Bookings
• Editing images
• Converting files to other format such as word to pdf / excel to pdf / pdf to word or excel
• Build basic wordpress website and membership site using optimize press
• Video management using: youtube, vimeo and wistia

Identify and analyze clients requirements for Payroll System
Prepare solutions on issues and presented to the top management
Act as communicator between Business team and technical team
Product Demo to potential clients (ERP including SAP B1)

Input invoice details into system
Handle inbound and outbound calls
Email Handling
Data entry

Prepare solutions on issues and presented to the top management
Create flowcharts, business model diagrams and use case diagrams
Plan, design, create and execute white-box and integration test scripts and test plans.
Report and monitor support issues to development team
Train users for new features
Software Demo
Communicator between user and development team
First level support
System tester

Maintain and followup clients.