Jeanette De Sena, Operation Support Analyst

Jeanette De Sena

Operation Support Analyst

Citibank

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Administration And Business Administration
Experience
10 years, 0 Months

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Work Experience

Total years of experience :10 years, 0 Months

Operation Support Analyst at Citibank
  • Philippines
  • January 2018 to March 2024

I handled customers credit card, unsecured loan and deposit account.


I also raised dispute for any unauthorized transaction, processed annual fee reversal and also check their balances.

Customer Service Representative at Convergys - Philippines
  • Philippines - Quezon City
  • April 2014 to January 2018

I worked with one of America's biggest Telecommunications company.

I reset password for customers email password, assist them with their account.

Education

Bachelor's degree, Administration And Business Administration
  • at Far Eastern University
  • April 2014

Specialties & Skills

Customer Service
Customer Care
Problem Solving
Banking
Administration
Management
Outlook
Office Work
Receptions

Languages

English
Intermediate