Jeet Bahadur Rai

Autoline Consultant & Team Leader في Universal Motors Agencies - Al Tawkilat

• المملكة العربية السعودية - جدة
• أشغل هذه الوظيفة منذ يناير 2015

Roles & Responsibilities:
 Working as Team Leader and Senior Autoline Consultant in the UMA Company IT department
 Managing team and monitoring and controlling the team daily activities and tasks as per SLA
 Developing team Technical skills and functional competencies by providing training to team and the users
 Setup of new Point of Sale companies, Daily Rental companies. Incorporating, Testing and Delivering of new functionalities, Government regulations and fiscal requirements in UMA, UMA Premium and DAR Al Etiman Autoline systems
 Writing the Operational and management Report Generator reports for the Dealership business.
 Handling, Monitoring and Auditing the Data backup and Data retrieval of the UMA dealership live data into EOD Archive tapes
 Issue Analysis, resolution, support for the Dealership accounting modules - Sales Ledger(Account Payable), Purchase Ledger(Account Receivable), Nominal(General) Ledger, Purchase Control, Management Accounts, Asset Register etc.
 Provided support and fixed issues for the Vehicle Sales Process and Aftersales Process
 Handling Priority Level 1 and Level 2 issues faced by the users and finding both workaround and permanent root cause solution
 Handling the Disaster recovery process. Maintaining, Monitoring the DR system during disaster and calamities for the Autoline system.
 Reporting issues to Keyloop and monitoring, following and escalating as per SLA
 Helping our UMA Support team members for analyzing the root cause of issue by cross-checking the KCML programming code.
 Replicating the issues in the Test server and Training Company in Production and reporting to Keyloop for faster resolution and bug fixes
 Handling the Autoline system environmental, technical and system, AIX issues
 Solving the Spooler, Printer configuration issues by coordinating with IT Help desk team
 Coordinating with Customer Care Department team to write and customize Scripts and Reports in Customer Contact Management Module in UMA Autoline
 Contributing and Coordinating with IT Security and Infrastructure team for Yearly Internal and External Audit
 Monitoring and fixing the EOD failure, system error, panic and crash
 Debugging the panic error system crash and tracing out the root cause of the issue
 Performing Systematic Daily and Periodic Health Checkup of the Autoline systems
 Monitoring Autoline H-Pack updates and QA patches in Rev39 Autoline System
 Lead the Direct point of contact to CDK(ADP) Support team and Development R&D team