Property Manager
VR Facilities
Total years of experience :11 years, 1 Months
Working in the capacity of Property Manager looking after day to day operational issues.
• Conduct monthly association meetings to keep client satisfaction at the forefront.
• Coordinating with Assistant Property Managers to better serve client requirements.
• Manage the customer care representatives to resolve tenant complaints, requests and escalate the issue to the concerned department.
• Facilitate property maintenance issues including scheduling regular maintenance and repair.
• Negotiating contracts with vendors and conducting property inspections to ensure property is well maintained.
• Give call backs to customers based on high priority requests.
• Documenting major incidents and resolution as a record for future reference.
• Ensuring that all property team members are working to the required standards.
• Delivering reports to the clients and to the senior management.
• Liaising with various Government bodies and ensuring the works as per Government specified norms.
• Monitoring attendance of all contract staff.
• Ensure prompt collection of CAM charges.
Network with other Banks from personal loans/Credit cards/Business loans
Network with real estate agents for property sales leads.
Cold calling
Meeting prospective clients for Mortgages.
Qualifying Clients.
Processing loan application.
Solving credit queries from credit analyst
Sighting & authenticating the documents
Disbursing the loan.
Create data base from various resources
Coordinate appointments to show properties to prospective clients.
Contact property owners and advertise services to solicit property sales/rental listings.
Compare property with similar properties to determine its competitive market price.
Qualify/ probe clients to determine what kind of properties they are seeking.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
Generate list of properties compatible with client’s needs and financial resources.
Arrange for Title Deed to determine whether clients have Clear property Titles.
Create data base for existing & new commercial and residential properties for Business Development
potential client’s for property management and consulting service.
Power point presentation with builders and residential association for JLL property management services.
Site audits for Business Development
Business proposals to potential clients
Create an approved rolling calendar of annual events.
Meet budget expectations for clients.
Locate and negotiate best sponsorship opportunities for clients.
Promote customer loyalty programs.
Budgeting of all marketing activities.
Revenue Generation via the selling of various media mediums and casual leasing within the mall.
Coordinate with retailers for sponsored events.
Customer Liaison - Establish various communication methods with mall visitors and Services team.
Casual leasing
Site audits to examine facility premises . • Negotiate with contractors and subcontractors for various maintenance issues. • Maintaining attendance of all contract staff. • Communicate with tenants to resolve issues related to footfall and other tenant grievances. • Manage the maintenance staff with tasks associated with the day to day operations. • Collect common area maintenance charges & rental cheques and all past due fees from tenants. • Assist with negotiating service contracts and AMC’s. • Coordinate bids from vendors. L&T South City - Property Manager - Bangalore • Working with APM’s to develop pro active teams to better serve client needs. • Ensuring that all property team members are working to the required standards • Managing suppliers and third party contractors. • Delivering reports to the senior management board on any findings. • Undertaking regular property inspections. • Managed overall daily operations of south city with over 2000 apts. • Coordinate for maintenance upkeep of property as necessary to maintain the appearance, quality and safety of the assets.
Solving customer queries for united online and upselling
Degree: BBM (Marketing) Garden City College, Bangalore in 2005
Pre Degree: Passed from Fatima Mata National College, Quilon '2000
Matriculation: Passed from Craven L.M.S 1997 6th Standard to 8th Standard Emirates English Speaking School, Dubai
3rd Standard to 6th Standard Our Own English High School, Dubai