Jefferson Semira

• Served as a Designated Trainer for newly hired
front-of-house staff, conducting onboarding orientations
and hands-on training sessions in accordance with the
companys established standards and procedures.
• Trained new employees on the use of the reservation
and point-of-sale systems, guest greeting protocols,
telephone etiquette, and overall front desk operations.

line and

professional interaction with customers by phone or in
person, and acting with a sense of urgency in everything
they do.
• Worked in a team and assisted each other by being on
time for their shift.
• Supported other workstations during their shift and
completed all closing duties, including cleaning, at the
end of each shift.
• Enhanced the companys image by complying with
uniform and appearance standards.
• Contributed to an atmosphere of teamwork, energy, and
fun.
• Accurately used the Point of Sales System, processed
cash, and credit card transactions. Support sales efforts
by suggestively selling to increase the check average
when taking an order.
• Protected the companys assets by maintaining
organized, safe, and clean work areas and complying
with safety and security standards at all times.