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Jeffrey Boulos, Head Waiter – Room Service

Jeffrey Boulos

Head Waiter – Room Service·Le Royal Hotel Beirut,

Lebanon

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 15 years, 2 months

Head Waiter – Room Service

September 2011 - September 2025

Le Royal Hotel Beirut,

Dbayeh, Lebanon

September 2011 - September 2025

• Managed room service operations and coordinated with the kitchen.
• Ensured accurate and timely delivery of food and beverages.
• Recognized for communication and leadership within the department.

Company industry:
Hospitality & Accomodation
Job role:
Management

Customer Service Manager

January 2018 - August 2025

CDS Repairs Inc.,

New Windsor, United States

January 2018 - August 2025

• Led front-end operations for a high-volume customer service department.
• Recruited, trained, and supervised staff to uphold service standards.
• Developed and implemented strategies to improve customer satisfaction.
• Managed loyalty programs to increase retention and repeat business.
• Maintained efficiency by monitoring queues and improving response times.

Company industry:
Facilities & Property Management

Floor Supervisor (Pre-opening Team)

January 2017 - January 2017

Burj on Bay Hotel,

Jounieh, Lebanon

January 2017 - January 2017

• Set up floor operations and room service protocols before hotel launch.
• Trained staff on restaurant layouts, service flows, and hospitality standards.

Company industry:
Hospitality & Accomodation

Team Manager

December 2014 - January 2016

Zaatar W Zeit,

Jeita, Lebanon

December 2014 - January 2016

• Supervised daily operations ensuring food safety compliance.
• Conducted staff training on hygiene and customer service.
• Implemented workflow improvements to enhance guest satisfaction scores.

Company industry:
Catering, Food Service, & Restaurant

Room Service Manager

December 2013 - January 2014

Portemilio Hotel,

Kaslik, Lebanon

December 2013 - January 2014

• Organized staff schedules and trained employees across departments.
• Handled guest complaints with professionalism and empathy.
• Optimized inventory control strategies to improve efficiency and reduce costs.

Company industry:
Hospitality & Accomodation

Chef de Rang

January 2009 - January 2010

InterContinental Mzaar 2000,

Jounieh, Lebanon

January 2009 - January 2010

• Delivered detailed and attentive guest service ensuring satisfaction.
• Maintained full menu knowledge and ensured flawless execution of service.

Company industry:
Hospitality & Accomodation

Education

Holy Spirit University of Kaslik (USEK)

January 2016

January 2016

Bachelor's degree, Business Administration And Hospitality Management

Lebanon

Institut MGR Qortbawi

January 2010

January 2010

Bachelor's degree, Hospitality Management

Lebanon

Skills

COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
HOTEL AND RESTAURANT MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English
Beginner
Arabic
Beginner
French
Beginner

Training and Certifications

Certifications
Inspector in Food Quality – Certification Training

Hobbies

  • Swimming
  • Hiking,
  • CrossFit,