Computer Operator / Acting Receiving Supervisor
Abdullah Al Othaim Markets Company KSA
Total des années d'expérience :8 years, 3 Mois
• Analyze and encode data from various receipts and documents to be inputted in the system.
• Making daily, weekly, monthly and annual receiving reports
• Answering phone calls and responding emails from different branches of the company
• Assisting the supplier regarding their needs and inquiries
• Coordinating with different department when needed to resolve a problem
• Claims Analyst - calling different health insurance company across the United States to follow up medical claims for the providers.
• Analyze all the gathered information by making a report in the system.
Date Joined: June 2009 up to July 2010
Work Description:
• Customer Service Representative (OUTBOUND)
- Performing outgoing call w/ smartbro clients to check their internet connection problem and perform basic trouble shooting.
- Facilitating the schedule of pull out of CPE (Client’s Provided Equipment) for Smartbro subscribers that is no longer active or not in use.
- Checking Customers account via Channel Portal, SPS and CSP Tools if client account is no longer in use or inactive
- Generating daily production report (If OIC - office in charge) and sending it to the higher management via InfoSMS Tool.
Date Joined: January 2008 to June 2009
Work Description:
• Customer Service Representative (INBOUND)
- Attending incoming calls of Smartbro subscribers concern such as aftersales inquiry and request.
- Sending emails to the right group regarding clients concern and request for proper handling.
• Customer Service Representative (INBOUND)
- Attending incoming calls of Globelines Subscribers concern such as aftersales inquiry, technical concern and billing concern then forwarding it to the appropriate group.
• Customer Service Representative (OUTBOUND)
- Inviting selected client through calling them on phone to join the privilege membership of the hotel
- Updating the client regarding the status of their membership, request and also inviting them whenever there is special events or occasions of the hotel.
• Also attending incoming calls of clients such us request for room reservation, dine-in and inquiries.
• Checking and itemizing those products which being bought by the customers and assisting their needs and inquiries.
• Handling various types of products inside the selling area.
Bachelor of Science in Computer Science