Jeffrey Rapinan

Technical Support Specialist at Paperless Trail Inc.

• Philippines
• My current job since August 2014

Provide 24x7 support
Provides up to Tier III support resolution
Provides 100% disaster-recovery plan maintenance and database cleanup
Maintain Active Directory
Setup the DHCP, TCP/IP
Handled Microsoft Azure recovery service
Troubleshoot errors and conduct preventive maintenance every month
Managed the configuration of MS SQL Server
Ensure that all the database is accessible and properly working
Manage the security and user roles on accessing the database
Construct and execute queries and stored procedures integrated on the system
Manage the automation of backup files
Handled multiple database with large-scale implementation
Updating of tables for incorrect insertion of data via query
Assigned as Technical Lead for company’s projects
Maintain Virtual machines used as a test server
Conduct training for users and administrator of software
Software installation and support for clients and in-house project
Configuration of basic network routing
Explain the flow of the existing database that will be migrated to the customer’s server