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Jeffrey Sy, Call Center and After Sales Service Agent

Jeffrey Sy

Call Center and After Sales Service Agent·Majid Al Futtaim (MAF) group - Carrefour Webstore

United Arab Emirates

Bachelor's degree, Management Information Systems

Work experience

Total years of experience: 24 years, 10 months

Call Center and After Sales Service Agent

March 2012 - Present

Majid Al Futtaim (MAF) group - Carrefour Webstore

Dubai, United Arab Emirates

March 2012 - Present

Provide accurate and timely information to Carrefour customers
Coordinate with After Sales Departments from Carrefour branches in UAE, Kuwait, Oman, Qatar, and Carrefour Webstore (Online Store)
Follow up with deliveries from suppliers (light and heavy household items)
Follow up with item repairs (light and heavy household items)
Provide technical assistance to customers for Carrefour webstore purchases
Escalate customer problems (wrong item or defective item delivered)
Liaise between the Customer Service Supervisor and Customers for compensation requests
Liaise between the Webstore Team and Customers for item collections
Liaise between the Webstore Team to solve cashback and loyalty coupon issues
Follow up with Suppliers for deliveries
Follow up with UPS or Aramex for deliveries

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

e-Learning Developer

June 2011 - March 2012

Le Petit Sports

United States

June 2011 - March 2012

- Install, configure and maintain Moodle Learning Management Systems
- Edit videos
- Set learning conditions / path
- Add certifications
- Configure self-registration and self-enrollment
- Localize courses
- Develop courses

Company industry:
Sports & Outdoor Activities
Job role:
Information Technology

WordPress Developer and Social Media Coordinator

June 2010 - March 2012

Leadership Equip, LLC

Philippines

June 2010 - March 2012

Edit training videos
Build and maintain WordPress websites
Process and maintain podcast sites
Manage, create, and design newsletters using MailChimp
Develop e-learning courses
Design WordPress Sites
Implement SEO to these sites
Process Podcasts
Promote sites and products via Social Media Marketing

Company industry:
Business Consultancy Services
Job role:
Information Technology

eLearning Developer & Test Engineer

May 2000 - February 2009

Headstrong Philippines, Inc.

Philippines

May 2000 - February 2009

Develop eLearning modules
Test eLearning courses for bugs & errors
QA Tester of online applications
Trainer of RoboHelp and other e-Learning tools
Technical writer
Ensure that e-Learning training materials are delivered free from defects and on time
Ensure Web page developers correctly and efficiently deliver e-Learning courses
Evaluate Learning Management Systems
Evaluate and recommend software applications for the Content Development Training Department
Report directly to the Training Manager

Company industry:
IT Services
Job role:
Information Technology

Education

Ateneo de Manila University

March 2000

March 2000

Bachelor's degree, Management Information Systems

Philippines

GPA (percentage): 89%

GPA (percentage): 89%

I was a scholar during my freshman and sophomore year. I received 75% off my tuition and other fees. In my junior year, I decided to give up my scholarship to other poorer and more deserving students.

Skills

Moodle
Expert
Moodle
Expert
Plugins
Expert
Plugins
Expert
E learning
Expert
E learning
Expert
SEO
Expert
SEO
Expert
WordPress
Expert
WordPress
Expert
MS Office 2007
Expert
MS Office 2007
Expert
Exceptional English Communication Skills
Expert
Exceptional English Communication Skills
Expert
Fast Learner
Expert
Fast Learner
Expert
Moodle
Intermediate
Moodle
Intermediate
Joomla
Beginner
Joomla
Beginner
Adobe Captivate 4
Expert
Adobe Captivate 4
Expert
Adobe Photoshop CS4
Intermediate
Adobe Photoshop CS4
Intermediate
Willingness to Learn
Expert
Willingness to Learn
Expert
Secretary
Expert
Secretary
Expert
Camtasia Studio 7
Expert
Camtasia Studio 7
Expert
Proactive and Responsible
Expert
Proactive and Responsible
Expert
Team Player
Expert
Team Player
Expert
Podcast Setup
Expert
Podcast Setup
Expert
Wordpress 3.6
Expert
Wordpress 3.6
Expert
Artisteer
Intermediate
Artisteer
Intermediate
JoomlaLMS
Intermediate
JoomlaLMS
Intermediate
Plugins
Expert
Plugins
Expert
E learning
Expert
E learning
Expert
SEO
Expert
SEO
Expert
WordPress
Expert
WordPress
Expert

Languages

English

Expert

Filipino

Expert

Memberships

The Impact Consulting

Co-Founder

September 2010

Training and Certifications

Certifications
Adobe Captivate, Camtasia Studio, Moodle Learning Management System
oDesk
Jun 2009 - Mar 2012

Recommendations

Ritchie Diga

Jun 2011

Jun 2011

I.T. ConsultantColleague

Jeff Sy has been a collegue of mine for more than 5 years. We had developed and maintained hundreds of eLearning courses. He is very good at developing eLearning assets and writing contents for publishing both in web and eLearning. He is very adept and an expert in I.T. the industry and was very helpful in other areas of our former company. I higly recommend him for employement. He is a good team player and a leader and would prove to be an asset to any organization.

Brent Green

Jun 2011

Jun 2011

Owner and FounderManager

Jeffrey worked with us for 1 year at Leadership Equip. He did an outstanding job with all types of projects. He was excellent with creating solutions with technology. He always did all tasks with a great attitude and a learning spirit. He helped us develop a variety of online learning programs, build websites, develop podcasts and a variety of other things. He always gave his best, often completing projects before the timelines that I proposed. He will be a great asset for any company.

james Reilly

Jun 2011

Jun 2011

PresidentClient

Jeffrey is an enthusiastic professional, providing accurate work to the deadlines set by our organisation. Jeffrey is also conscious of ensuring that his work is correct in every detail, not afraid to get back to his client and clarify the requirements to ensure that his work is delivered correctly at the required dates. Overall I would recommend Jeffrey to any prospective employer

Marilyn Martyn

Jun 2011

Jun 2011

DirectorClient

I have no reservations whatsoever in recommending Jeff to any employer. His work for me was above reproach. Jeff worked as a website developer for my blog www.phonicsforkids.net I was amazed at how quickly and efficiently he fulfilled what I asked him to do. He contacted me promptly and courteously. He also suggested improvements to the blog and promptly implemented them when I agreed with his suggestions. As a result of his work my blog gained first page Google rankings and more SEO traffic. My list also trebled. I commend him for his integrity, his work ethic and his pride in the job he was doing. I wish him every success. Yours sincerely, Marilyn Martyn

Mark Carlson

Jun 2011

Jun 2011

PresidentClient

Jeffrey is the top-notch provider of mission-critical training service needs. My companies utilize technology to deliver training tools that help us leverage our message worldwide and Jeffrey has the very best quality of craftsmanship and communication skills. I have often turned to Jeffrey with projects that I think are very complex and with detailed specifications and he has anticipated even unspoken needs to deliver fantastic results. I do not plan on partnering with anyone but Jeffrey in the areas of his expertise ... he is the best.

Patricia Wallace

Jun 2011

Jun 2011

Internet Marketing/Info-productsClient

I enjoyed working with Jeffrey. He created a video for me in a very timely manner. This was a new step in my work and some technical aspects were unknown to me. He was patient and helpful while walking me through the process. He went over and above what was required for the job. I would be happy to work with him again.

Andy Traub

Jun 2011

Jun 2011

Starter of awesome thingsManager

Jeff Sy is a gifted man. His greatest strength is not his knowledge, it is his ability to learn anything I've ever asked him to learn. He is a very smart man and is one of the most efficient workers I've ever hired but his willingness and ability to continue to learn is what makes him a great asset to me. His abilities allow me to multiply my effectiveness and reach on-line. My business has grown tremendously with his help. He is reliable, intelligent, a great English speaker, detailed and incredibly personable when interacting with my clients.

Robert Bezman

Jun 2011

Jun 2011

Website OwnerClient

Jeffrey consistently impressed me and over delivered on every one of my projects. In addition to being extremely talented, Jeffrey demonstrated the kind of professionalism that is highly desirable when it came to communication, offering alternate solutions, and sticking with projects until the client was happy with them. I would highly recommend Jeffrey to anyone considering employing him.

Laure Darcy

Jun 2011

Jun 2011

Senior Private Sector Development AdvisorClient

I hired Jeffrey Sy to design a website for us, organize its contents and then train our staff on its management. Jeff was a pleasure to work with; he provided extremely fast turn-around time, understood exactly what we needed and was extremely responsive. He anticipated our requirements, provided excellent follow-up and training. This was not an easy task as there were multiple people involved from our organization but his capacity to understand each person's requirements and ensure that they were addressed was excellent. Jeffrey would be an asset to any organization, I would hire him again without hesitation.

Jenny Kam

Jun 2011

Jun 2011

E-marketing ManagerColleague

Jeff is an amazing developer. When I first joined the team in Headstrong Philippines, he was very helpful in mentoring me as I learned the process and the skill. His expertise and work attitude has given not only me, but the whole team, such a great influence. He can take on any task, as he is not afraid to try it and learn it. I believe it is that very trait that makes him excel. His work is always of quality and he always gives his best.

Richard Pearce

Jun 2011

Jun 2011

Managing DirectorManager

Jeff has been my video editor for the last 5 months. His role has been to take my video tutorials and add effects such as pan/zoom, callouts and captions. This requires patience, initiative and punctuality. I'm pleased to say that Jeff has been excellent at all three and I highly recommend him.

Hobbies and interests

Social Media Marketing

Learned different Social Media Tools for Social Media Marketing such as YouTube, Instagram, Twitter, and Facebook