Independent Consultant \ Marketing Services
Independent Consultant
Total years of experience :6 years, 1 Months
Project 1 - Ventures Middle East, Abu Dhabi, Project 2 - Green Cube Fzc LLC, Abu Dhabi
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Generated reports detailing findings and recommendations.
• Analysed problematic areas to provide recommendations and solutions.
• Supported clients with business analysis, documentation, and marketing strategies.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed incoming calls and customer service enquiries, identifying, and assessing customer needs to achieve satisfaction.
• Acquired Professional expertise in handling variety of currencies and developed the ability to detect genuine and counterfeit efficiently.
• Achieved given targets for products like Visa travel card, National Bonds and WPS solutions, by utilizing cross selling & upselling methods.
• Conducted smooth and precise transactions by achieving highest degree of accuracy in maintaining compliance and AML procedures.
• Capable of working under pressure, independently with little supervision and well-versed collaborator.
• Trained new hires on cash handling, customer service policies and procedures.
Malabar College of Engineering and Technology Thrissur, Kerala - India 2010 - 2014 batch ( Course cleared & Certificate issued on July 2015)
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