Jehan Jalal Abo Saleem

understanding customers' diverse, specific business needs and applying product knowledge to meet those needs;
ensuring quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes and then documenting them;
cold-calling in order to create interest in products and services, generate new business leads and arrange meetings;
identifying and developing new business through networking and courtesy and follow-up calls;
preparing and delivering customer presentations and demonstrations of the software, articulately and confidently;
marketing and promoting a portfolio of products by writing and designing sales literature and through attending industry events;
maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals;
developing effective sales plans using sales methodology;
providing technical advice to customers on all aspects of the installation and use of computer systems and networks, both before and after the sale;

analyzing and investigating price, demand and competition

devising and presenting ideas and strategies
promotional activities

compiling and distributing financial and statistical information

writing reports

organizing events and product exhibitions
monitoring performance

managing campaigns on social media.

deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
prepare and distribute customer activity reports
maintain customer databases
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
provide feedback on the efficiency of the customer service process