Jemelin de Pedro

• Coordinate with in-house sales team to ensure timely processing of sea and air shipments
• Handle inbound Middle East shipments in line with company, client, and destination requirements
• Manage and track cargo movement from supplier side to arrival in sea and air ports
• Update shipment schedule as required and inform concerned parties of any changes thereof
• Coordinate with clients being the main point of contact for all incoming orders
• Negotiate and review freight rates and other transport costs to keep low and efficient work cost
• Prepare import and export documents in accordance to ports of destination
• Cross check and verify import documents from suppliers
• Effectively communicate with 3PL for transport and effective supply chain
• Review legal and payment terms of sales and shipments with both suppliers and clients
• Coordinate with various banks for D/P Sight collection of import documents for clients

Job Responsibilities:
• Maintained a comprehensive file of documents and updates of artists, clients, suppliers, and press
• Requested and received quotations from suppliers and clients
• Arranged collections and deliveries, issued receipts, delivery notes, invoices, packing list
• Assisted with purchase and sale of artworks, manage orders, and prepare the sold artworks for shipment or follow up with both customer and the artist
• Monitored shipments of artworks, catalogues, and magazines to ensure timely delivery
• Prepared petty cash vouchers, cheque payments, telegraphic transfers, and book sales invoices
• Managed phone calls and email enquiries, handing them in case of specific interest to the concerned staff
• Identified and assessed customers’ needs to achieve satisfaction
• Responded to requests for information; issued and managed written correspondence, to set up or confirm appointments or event schedules with artists, clients, or visitors
• Handled client complaints, provided appropriate solutions
• Kept record of client interactions and processed client accounts