Legal Secretary
Fatma Al Moosa Advocate & Legal Consultancy
مجموع سنوات الخبرة :3 years, 2 أشهر
Directly deals with the clients either by telephone, electronically or face to face.
Greet clients warmly and ascertain problems or reasons for calling and respond promptly to their inquiries.
Meeting and interviewing clients to establish the firm's suitability to provide the necessary advice and services, based on the firm's specialism and likely cost.
Taking a client's instructions.
Advising a client on the law and legal issues relating to their case.
Provides law/legal updates to retainer clients as part of the legal services that we provide.
Drafting documents, letters and contracts tailored to the client's individual needs.
Negotiating with clients and other professionals to secure agreed objectives.
Arranging and attending further client meetings where necessary to progress with the case and finalize documentation.
Checking all documentation prior to signing and implementing.
Keeping up to date with changes and developments in the law by reading journals and law reports.
Direct requests and unresolved issues to the designated resource.
Perform general secretarial duties, including meeting, scheduling, appointment set up, fax, and e-mails.
Accepts letters and packages delivered to the front desk and distribute them to the appropriate personnel.
Resolve different types of complaints/issues from customers or address them to the supervisor/manager
Obtain and evaluate all relevant information to handle product and service inquiries.
Responds to customer calls using product knowledge
Works to build customer confidence in the brand and promotes opportunities for additional products and services, and cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Handle product recalls and attempts to persuade customer to reconsider cancellation.
Sell products and services.
Compile reports on overall customer satisfaction.
Receives and registers Client provided document
Maintains specifically assigned project database/s.
Ensures proper document classification, sorting, filing and proper archiving.
Reviews completeness of documentation and prepares document transmittals
Performs document quality check in accordance to Company’s procedures.
Performs file backup to ensure proper storage and archiving of electronic registers.
Undertake various functions related to document control, document archiving, document imaging and filing, and maintenance of document register
Prepares inspection, quarantine and project reports, as may be required.
Keeps track of records relative to Inspection and Quarantine