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Jennifer Antonio, HR and Project Coordinator

Jennifer Antonio

HR and Project Coordinator·Basiligo LLC

Saudi Arabia

Bachelor's degree, BS Nursing

Work experience

Total years of experience: 11 years, 4 months

HR and Project Coordinator

November 2019 - June 2020

Basiligo LLC

Abu Dhabi, United Arab Emirates

November 2019 - June 2020

Organize and maintain personnel records.
Update internal database (employee records).
Assisting in recruitment.
Prepare HR documents, like employment contracts and new hire guides. Answer employees’ queries about HR- related issues.
Assist Accounting Department by providing relevant emp information (leave of absence, SL and work schedules)
Documenting and following up on important actions and decisions from meetings. Update documentation
Ensuring project deadlines are met.
Determining project changes.
Providing administrative support as needed. Undertaking project tasks as required. Maintain processes
Participate in performance review
Overseeing procurement (ordering supplies in Sapaad) and communicating to General Manager/Head Chef for any issues arising.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Personal Assistant

October 2017 - September 2018

Lavender Restaurant Dubai

Dubai, United Arab Emirates

October 2017 - September 2018

• Reading, monitoring and responding to managers email
• Answering calls and liaising with clients competently
• Preliminary drafting of correspondence on managers behalf
• Delegating work in your boss's absence
• Diary management
• Planning and organizing meetings
• Organizing complex travel
• Taking action points and writing minutes
• Preparing papers for meetings
• Taking dictation
• Planning and organizing events
• Conducting research
• Preparing presentations
• Managing and reviewing filing and office systems
• Typing documents
• Sourcing and ordering stationery and office equipment
Company industry:
Catering, Food Service, & Restaurant
Job role:
Administration

Sales Promoter

July 2016 - August 2017

FLC Marketing Dubai

Dubai, United Arab Emirates

July 2016 - August 2017

• Demonstrate and provide information on promoted products/services
• Create a positive image and lead consumers to use it
• Use lectures, films, charts, and/or slide shows
• Distribute product samples, brochures, flyers etc. to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Set up booths or promotional stands and stock products
• Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed)
Company industry:
Marketing
Job role:
Sales

Culinary Administrative Assistant

July 2014 - April 2016

The Ritz-Carlton, DIFC

Dubai, United Arab Emirates

July 2014 - April 2016

• Reviewing (contracts, monthly reports, Gallup)
• Reminding the Executive Chef about contracts
• Ordering in FMC - general store and materials control
• Doing power point presentations
• Printing the reports for Guidance Team meeting
• Updating meeting minutes and leaders schedule weekly
• Checking and assisting the Chef De Cuisine in Oasys
• Tracking pending purchase order
• Tracking vacations and Public Holidays of all the chefs in Oasys and recording it
• Taking care of recruitment, reimbursement of the chefs (transportation and monthly bills, etc)
• Scheduling meetings and events of Culinary team
• Doing lateral service for Banquet events like ladies wedding
• Tracking trainings of all chefs
• Distributing monthly tips to the chefs
• In-charge of general store
• Doing Gallup Ambassador twice a month
Company industry:
Hospitality & Accomodation
Job role:
Administration

F&B Admin / Server

March 2014 - July 2014

The Ritz-Carlton DIFC

Dubai, United Arab Emirates

March 2014 - July 2014

F&B Admin

• I did lateral service for two months
• Doing paper works (contracts, monthly reports, Gallup)
• Printing the reports for Guidance Team meeting
• Updating meeting minutes and leaders schedule
• Checking and assisting the Managers in Oasys
• Tracking pending purchase order
• Taking care of recruitment
• Scheduling meetings and events of F&B Department
• Doing ladies wedding every Friday for later service


Server

• Server in Center Cut restaurant
• Providing guests needs and giving service to them
• Interacting or building rapport to the guests
• Handling and arranging buffet section
• Opening the restaurant
• Doing polishing and refilling the food and beverage in the buffet
Company industry:
Hospitality & Accomodation
Job role:
Administration

FIT and Group Reservations Agent

April 2013 - March 2014

The Ritz-Carlton DIFC

Dubai, United Arab Emirates

April 2013 - March 2014

• Handling calls for FIT and Groups.
• Answering queries
• Doing reservations over the phone and through emails
• Assisting guests, colleagues and bookers with their concerns
• Filing all documents that are related to groups and room reservations team
Company industry:
Hospitality & Accomodation
Job role:
Sales

Call Centre Agent

February 2012 - April 2013

The Ritz-Carlton DIFC

Dubai, United Arab Emirates

February 2012 - April 2013

• Handling high volume of calls In-house and from outside
• Providing directions, answering queries
• Transferring calls to other Departments
• Assisting guests/colleagues with their concerns
• Getting guest call request
• Doing wake up calls
• Sending emails, fax, messages to the guests/colleagues
• Helping other Department if they needed
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Representative

May 2009 - August 2011

Telephilippines

Philippines

May 2009 - August 2011

o Handling high volume of calls
o Managing bills
o Providing information about customer acct.
o Answering customer queries
o Doing basic troubleshooting
o Doing some up selling
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Secretary Receptionist

April 2009 - May 2009

SUMMIT - MT

Philippines

April 2009 - May 2009

o Handling high volume of calls and managing every customer service features of industry.
o Planned meetings for employees.
o Multi tasking and Mail Processing
Company industry:
Other Healthcare Services
Job role:
Secretarial

Customer Interaction Specialist

March 2008 - April 2009

ALORICA PHILIPPINES

Philippines

March 2008 - April 2009

o Outstanding problem solver; determined situations efficiently
o Managed customer queries and objections in a proficient manner
o Doing basic troubleshooting
o Doing some up selling
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Assistant/Secretary

June 2007 - February 2008

BENJIE’S COMPUTER SHOP

Philippines

June 2007 - February 2008

• Data entry, Keyboard and typing at 38wpm
• Maintaining Record and files
• Outstanding organizational, scheduling and time administration skills
• Experience writing cover letters and the client contracts
Company industry:
Software Development
Job role:
Secretarial

Education

Perpetual Help College Manila

March 2007

March 2007

Bachelor's degree, BS Nursing

Philippines

Skills

Sales
Expert
Sales
Expert
Internet
Expert
Internet
Expert
Receptionist
Expert
Receptionist
Expert
Nursing
Expert
Nursing
Expert
Solver
Expert
Solver
Expert
MS OFFICE (Word, PowerPoint, Excel)
Expert
MS OFFICE (Word, PowerPoint, Excel)
Expert
Internet
Expert
Internet
Expert
CST
Expert
CST
Expert
SView
Expert
SView
Expert
Excellent customer service skills
Expert
Excellent customer service skills
Expert
Typing 38-40wpm
Expert
Typing 38-40wpm
Expert
office administration
Intermediate
office administration
Intermediate
minutes
Intermediate
minutes
Intermediate
purchasing
Beginner
purchasing
Beginner
Sales
Expert
Sales
Expert
Receptionist
Expert
Receptionist
Expert
Nursing
Expert
Nursing
Expert
Solver
Expert
Solver
Expert

Languages

English
Intermediate
Tagalog
Intermediate