HR and Project Coordinator
Basiligo LLC
Total years of experience :11 years, 4 Months
Organize and maintain personnel records.
Update internal database (employee records).
Assisting in recruitment.
Prepare HR documents, like employment contracts and new hire guides. Answer employees’ queries about HR- related issues.
Assist Accounting Department by providing relevant emp information (leave of absence, SL and work schedules)
Documenting and following up on important actions and decisions from meetings. Update documentation
Ensuring project deadlines are met.
Determining project changes.
Providing administrative support as needed. Undertaking project tasks as required. Maintain processes
Participate in performance review
Overseeing procurement (ordering supplies in Sapaad) and communicating to General Manager/Head Chef for any issues arising.
• Reading, monitoring and responding to managers email
• Answering calls and liaising with clients competently
• Preliminary drafting of correspondence on managers behalf
• Delegating work in your boss's absence
• Diary management
• Planning and organizing meetings
• Organizing complex travel
• Taking action points and writing minutes
• Preparing papers for meetings
• Taking dictation
• Planning and organizing events
• Conducting research
• Preparing presentations
• Managing and reviewing filing and office systems
• Typing documents
• Sourcing and ordering stationery and office equipment
• Demonstrate and provide information on promoted products/services
• Create a positive image and lead consumers to use it
• Use lectures, films, charts, and/or slide shows
• Distribute product samples, brochures, flyers etc. to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Set up booths or promotional stands and stock products
• Report on demonstration related information (interest level, questions asked, number of samples/flyers distributed)
• Reviewing (contracts, monthly reports, Gallup)
• Reminding the Executive Chef about contracts
• Ordering in FMC - general store and materials control
• Doing power point presentations
• Printing the reports for Guidance Team meeting
• Updating meeting minutes and leaders schedule weekly
• Checking and assisting the Chef De Cuisine in Oasys
• Tracking pending purchase order
• Tracking vacations and Public Holidays of all the chefs in Oasys and recording it
• Taking care of recruitment, reimbursement of the chefs (transportation and monthly bills, etc)
• Scheduling meetings and events of Culinary team
• Doing lateral service for Banquet events like ladies wedding
• Tracking trainings of all chefs
• Distributing monthly tips to the chefs
• In-charge of general store
• Doing Gallup Ambassador twice a month
F&B Admin
• I did lateral service for two months
• Doing paper works (contracts, monthly reports, Gallup)
• Printing the reports for Guidance Team meeting
• Updating meeting minutes and leaders schedule
• Checking and assisting the Managers in Oasys
• Tracking pending purchase order
• Taking care of recruitment
• Scheduling meetings and events of F&B Department
• Doing ladies wedding every Friday for later service
Server
• Server in Center Cut restaurant
• Providing guests needs and giving service to them
• Interacting or building rapport to the guests
• Handling and arranging buffet section
• Opening the restaurant
• Doing polishing and refilling the food and beverage in the buffet
• Handling calls for FIT and Groups.
• Answering queries
• Doing reservations over the phone and through emails
• Assisting guests, colleagues and bookers with their concerns
• Filing all documents that are related to groups and room reservations team
• Handling high volume of calls In-house and from outside
• Providing directions, answering queries
• Transferring calls to other Departments
• Assisting guests/colleagues with their concerns
• Getting guest call request
• Doing wake up calls
• Sending emails, fax, messages to the guests/colleagues
• Helping other Department if they needed
o Handling high volume of calls
o Managing bills
o Providing information about customer acct.
o Answering customer queries
o Doing basic troubleshooting
o Doing some up selling
o Handling high volume of calls and managing every customer service features of industry.
o Planned meetings for employees.
o Multi tasking and Mail Processing
o Outstanding problem solver; determined situations efficiently
o Managed customer queries and objections in a proficient manner
o Doing basic troubleshooting
o Doing some up selling
• Data entry, Keyboard and typing at 38wpm
• Maintaining Record and files
• Outstanding organizational, scheduling and time administration skills
• Experience writing cover letters and the client contracts