Regional Process Manager
Confidential
مجموع سنوات الخبرة :19 years, 3 أشهر
- Represent the company in foreign countries.
- Manage Sales, develop business, and increase profitability for the company in different countries.
- Plan, organize, and direct daily operations.
- Establish and implement policies and procedures.
- Prepare department annual Budget.
- Supervise the daily activities of the Account Managers and ensure all policies are abided by.
- Monitor and evaluate the performance of the Sales team against pre-set goals.
- Prioritize tasks and activities for the Sales team, review, and motivate performance.
- Manage arising challenges facing Sales staff.
- Produce business performance reports.
- Grow sales: expand the customer base in existing and new channels, help in the creation of new services, and help in the marketing campaigns.
- Present new services to the customers.
- Conduct training sessions.
- Establish and maintain client relationship through regular contact.
- Directly manage key accounts.
- Develop sales propositions and promotions to the market.
- Coordinate with technical development team, IT and Integration team, and Content team to secure delivery of projects.
- Design, Create, and Implement new processes for different development departments.
-Design, Create, and Implement Overall project delivery process
-Design, Create, and Implement Sales process
- Work in conjunction with cross-functional teams such as Software Engineers, Telecom Analysts, DBAs, Integrators, Testers, and Delivery Team members like Project Managers assuring Quality Standards are followed and definining processes within each team and between teams.
- Ensure compliance by all departmental personnel - safety and environmental practices. Direct projects to improve safety.
- Lead the teams in disciplined process engineering improvements by following a structured path by measuring, analyzing, improving, and controling.
- Establish, Develop, and Document process by implementing detailed process flowchart, adding testing required, and understanding and eliminating special cause variation.
- Take responsibility for insuring all changes & improvements are approved and documented.
- Utilize leadership & team skills to insure good process stewardship (Safety, Quality, Service, and Cost) in a cross-functional team environment.
- Improve overall quality consistency and product performance through self-initiated, independent process analysis, identification of problems, evaluation of alternate proposals, and assistance through implementation.
Promote and execute quality standards, inspection processes, test methodology, quality plans, documents and reports.
- Educate and coach personnels to facilitate understanding of new processes.
- Conduct failure analysis investigations using structure problem solving to determine root cause and corrective action on manufacturing quality issues.
- Manage work load, assign task ownership, and set priorities for the process engineering team.
- Involved in improving the consistency, predictability and efficiency of the organization project delivery capability.
- Ensure the proper usage of Project management tools & practices.
- Assist in Resource Management of other teams by giving the best practices and tools with training needed to different managers.
- Expert in JIRA tools: Configure Jira for tracking - issues, tasks, features, bugs; customize JIRA fields per project requirement. Implementing defined process workflows in Jira. Customize issue types, fields, and workflows to match existing workflows and quickly adapt to changes as processes evolve.Capture, communicate and organize issues, work through action items, and stay up-to-date with team activity. Assist with PM efforts.
- Prepare and Implement Jire Agile Boards for all teams to facilitate work using different Agile Methodologies such as Kanban, Sprint.
- Expert in analyzing of Problem Severity, Defect tracking and reporting system.
- Assist in creating Change Management strategy: Identify, analyze, prepare risk mitigation tactics. Identify and manage anticipated resistance.
- Support communication efforts, training efforts, and support and engage senior leaders.
- Define and measure success metrics and monitor change progress.
- Integrate change management activities into project plans.
- Good knowledge of all phases of the software development life cycle (SDLC).
- Good knowledge of all phases of Validation and Verification Life Cycle throughout the whole product development life cycle.
- Good knowledge of all phases of customer delivery life cycle from pre-sales to support and warranty phase, especially for software products where each phase needs defined process and documentation.
Manage the internal interlocks with Order to Cash operations, Life Cycle Management teams, Account Business Units, and Sourcing.
Contribute to cross-functional workshops / projects to improve customer program practices and reducing cost/margin.
Support the preparation of project plans with the objective of delivering and maintaining a clean customer inventory, where applicable.
Support development of key documents specific to the inventory or its projects, such as : Statement/Vision of work, Work Breakdown Structure, Critical path Analysis, Project Plans, Project Profit and Loss Plans and Escalation/Reporting Procedures.
Represent the project externally and internally. Communicate and report on project status to customer and internally to all stakeholders. Produce regular and accurate progress reports and represent the project status in the Project Review Board meetings.
Support the delivery phase according to the agreed project plan and per the defined methodology to reduce overall risks and issues and maximize productivity.
Regularly track progress in activity and deliverables completion, and quality levels reached against the plans and take actions to recover any discrepancies.
Ensure customer satisfaction throughout the project life and support the Account manager (for external Projects) in ensuring the company meets its commercial objectives for the project and develops its relationship with the customer.
Obtain customer acceptance of the project deliverables, conduct customer satisfaction survey at end of project.
Held daily operations to assure that all operations and services are going fine and checking up on pending issues.
Worked with the Business & Projects Departments - Attended every meeting with new partners or clients to make sure what service methodology we can offer or we can accept to implement (knowing the rules of the operators and the requirements of our IT team).
Planned along with the IT team, technically, the new services we can do and the new terms we need to learn so that we can offer new and different kind of services.
Communicated on regular basis with all the operators in Middle East and in the Gulf to confirm the delivery of our requests and their requests on time and to maintain always the good relationship between both sides; represented the company and acted as the interface between the operators and the company.
Prepared Scripts for new services.
Instructed the creativity department for implementing new & challenging VAS services in the Telecom Market.
Translated scripts into flow charts (technical script) for the IT department.
Coordinated with the IT for any new service, in implementing it and forming its database along with managing the time for submitting the service.
Tested the new services before launching it.
Requested & Assigned shortcodes/ Chose billing (MO/MT)/ Categorized the service and Summarized the flow of the service to have best pricing - easy using as to satisfy the needs of the end user.
Coordinated with all operators from different countries and with third parties for any business and assuring all projects are going smoothly with the coordination of the IT department so that all it will be delivered on time.
Planned the bulks and doing each month analysis of the ads and bulks ( statistics).
Managed the customer care department by training the customer care employees on new services and interfaces, checking daily complaints with them, and supervising them.
- Helping the students in understanding all basic of C programming language .
- Working in Electronics lab and Circuit Analysis lab, as an assistant to the professor.