Sales Associate
M.H Alshaya Co. (TopShop)
Total years of experience :8 years, 5 Months
Actively seek out customers, welcome them to the store and answering their queries.
Ensuring high level of customer satisfaction through good sales service.
Assessing customers’ needs and providing assistance and information on products.
Cross selling products and processing point of sale (POS) purchases.
Build productive trust relationships with customers.
Go the extra mile in driving sales to achieve the stores target.
Answer calls and respond to emails on bank product and service inquiries.
Recommend new bank products and service information to existing, walk-in and prospective customers.
Open new accounts for customers.
Handle customer inquiries through telephone, E-mail or physically.
Update and confirm new changes on existing customer accounts.
Customer relationship management.
Follow up on customer calls where necessary.
Listen, manage and resolve customer complaints.
Document all call information.
Produce weekly summary customer activity and product report.
Managing sales process for new and existing customers.
Dealing with customer enquiries face to face, on the phone or via Email.
Providing high level of customer service.
Keeping records of all sales.
Providing customers with product information.
Resolving customer complaints and disputes.
Advising customers during purchase decisions.
Organizing internal meetings and taking minutes.
Provide schedules of business meetings and events.
Making appointments and travel arrangements.
Screened incoming calls, mails and handled bill payments.
Typed documents and reports.
Liaising with suppliers and some clients.
Responsible for stationary acquisition.
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Certificate Examination Citizens Comprehensive College.