Operations and Planning Coordinator
BSI Management Systems
Total des années d'expérience :15 years, 6 Mois
Delivered the ethos of Making Excellence a Habit through provision of a proactive and effective assessment visit planning and booking, serving both internal and external customers and contributed to overall delivery of META days Target.
Awards:
- Certificate of Appreciation
Contribution to BSI MEA System Certification
Profitable Growth for 2016
- Certificate of Appreciation
For Exceptional Contribution in 2014
- Certificate of Appreciation
For Exceptional Contribution in 2013
- Certificate of Appreciation
For Exceptional Contribution in 2012
• In charge of planning and delivery of Systems Certification (ISO) audit by allocating suitable resources as per accreditation requirements.
• Managed the travel, accommodation, Visa and gate pass requirements in relation to the resource booked for the audit.
• Ensured a cost effective planning of all activities and timely delivery of work to reach maximum target profitability.
• Prepared a monthly Operations profitability sheet - Operations profit and expenses submitted to finance department.
• Developed a quarterly audit delivery plans and forecasts.
• Assessed business risks and opportunities and developed contingency plans when necessary.
• Managed compliance and risk functions related to internal processes, e.g. audit impartiality and technical qualifications.
• Input technical data associated with invoicing, documentation, resources data base and contracts through company’s SAP systems,
• Provided general administration support to other departments across META region.
• Ensured that all associated administrative tasks were carried out in a timely and accurate manner, in line with quality procedures.
• Responded to and resolved customer dissatisfaction feedback received via the customer survey process.
• Took ownership for problem resolution where expressions of dissatisfaction were highlighted and ensured a prompt resolution and response to customers, highlighting instances to line manager where individual limits of authority may be exceeded.
• Identified opportunities to grow the business through communicating relevant products and services to existing customers where possible.
• Responsible for building and maintaining relationships with clients through meetings.
Received patients, carers, visitors and healthcare professionals politely and
efficiently while ensuring a confidential reception service.
• Ensured that enquiries relating to Day Services appointments are dealt with
efficiently, promptly and politely including calls from patients and professionals
while maintaining a high quality service at all times.
• Organized appointments for patients, obtaining accurate and appropriate
information from other health providers and ensured departmental guidelines
regarding time limits are adhered to.
• Ensured that all relevant paperwork, including appointment letters and
supporting documentation are completed to the highest standards.
• Liaised with the clinic coordinator and other disciplines and ensured that an
orderly work flow was maintained.
• Contributed to the development of procedures and policies to support the
efficient running of the clinical administration team.
• Attended and contributed to the clinical administration team and patient
administration system meetings to ensure the development of efficient
systems of work.
• Liaised with insurance department to ensure that all requirements were
adhered to during registration as specified by each insurance company
• Prepared billing statements in the absence of the cashier
• Provided training to new
• Received patients, carers, visitors and healthcare professionals politely and efficiently while ensuring a confidential reception service.
• Ensured that enquiries relating to Day Services appointments are dealt with efficiently, promptly and politely including calls from patients and professionals while maintaining a high quality service at all times.
• Organized appointments for patients, obtaining accurate and appropriate information from other health providers and ensured departmental guidelines regarding time limits are adhered to.
• Ensured that all relevant paperwork, including appointment letters and supporting documentation are completed to the highest standards.
• Liaised with the clinic coordinator and other disciplines and ensured that an orderly work flow was maintained.
• Contributed to the development of procedures and policies to support the efficient running of the clinical administration team.
• Attended and contributed to the clinical administration team and patient administration system meetings to ensure the development of efficient systems of work.
• Liaised with insurance department to ensure that all requirements were adhered to during registration as specified by each insurance company
• Prepared billing statements in the absence of the cashier
• Provided training to new staff
In charge of the performance of reception staff, ensuring that the best level of
safety and comfort of all patients are met.
• Performed a variety of medical and clerical functions under the direct
supervision of the Clinic Coordinator.
• Supervised and supported reception staff in their daily duties to ensure that
patients, doctors and other staff receive a high quality service.
• Assisted in the establishment\implementation of goals, objectives, policies,
procedures and systems for all operational areas of the clinic.
• Participated in the selection, training and supervision of reception staff and
planned their daily work assignments.
• Evaluated performance and recommended merit increases and disciplinary
actions whenever necessary.
• Served as a liaison between clinic and external agencies
• Reported any incident that occurred within the given working area and
attended to patients complaints while maintaining the strictest confidentiality.
• Ensured a clean, safe and organized working environment for patients and staff.
In charge of the performance of reception staff, ensuring that the best level of safety and comfort of all patients are met.
• Performed a variety of medical and clerical functions under the direct supervision of the Clinic Coordinator.
• Supervised and supported reception staff in their daily duties to ensure that patients, doctors and other staff receive a high quality service.
• Assisted in the establishment\implementation of goals, objectives, policies, procedures and systems for all operational areas of the clinic.
• Participated in the selection, training and supervision of reception staff and planned their daily work assignments.
• Evaluated performance and recommended merit increases and disciplinary actions whenever necessary.
• Served as a liaison between clinic and external agencies
• Reported any incident that occurred within the given working area and attended to patients complaints while maintaining the strictest confidentiality.
• Ensured a clean, safe and organized working environment for patients and staff.
Responsible for ensuring a smooth daily operations and safe environment for both
staff member and patients.
• Served as the first point of contact for patients, carers and visitors by meeting
and greeting on arrival, covering telephone queries and giving pre-examination
preparation instructions as per doctor’s recommendation.
• Performed delegated clinical tasks within Imaging, including setting up of
equipment, entering confidential patient information on systems, and
occasionally assisting with transfer/positioning of patients.
• Responsible for the safety and security of the Diagnostics team’s reception
area whilst on duty. In the event of an emergency, responsible for following a
safety protocol for contacting hospital emergency teams and emergency
services such as the fire brigade and ambulance service.
• Performed other routine duties such as maintaining equipment and
consumables, helping to organize and prepare rooms for continued safe use
at all times.
• Communicated with patients and their carers verbally and in writing whenever
required, using tact, discretion and maintaining confidentiality at all times.
• Directly reporting to the General Manager and Head Radiologist potential
problems which may affect the safety of patient care or functioning of the
department.
• Liaised with other medical facilities and insurance departments to ensure that
all formalities and requirements were adhered to pertaining to individual case.
• Created billing statements and prepared daily accounts report
• Maintained and updated staff visa status and liaised with the concerned
department regarding the same.
Responsible for ensuring a smooth daily operations and safe environment for both staff member and patients.
• Served as the first point of contact for patients, carers and visitors by meeting and greeting on arrival, covering telephone queries and giving pre-examination preparation instructions as per doctor’s recommendation.
• Performed delegated clinical tasks within Imaging, including setting up of equipment, entering confidential patient information on systems, and occasionally assisting with transfer/positioning of patients.
• Responsible for the safety and security of the Diagnostics team’s reception area whilst on duty. In the event of an emergency, responsible for following a safety protocol for contacting hospital emergency teams and emergency services such as the fire brigade and ambulance service.
• Performed other routine duties such as maintaining equipment and consumables, helping to organize and prepare rooms for continued safe use at all times.
• Communicated with patients and their carers verbally and in writing whenever required, using tact, discretion and maintaining confidentiality at all times.
• Directly reporting to the General Manager and Head Radiologist potential problems which may affect the safety of patient care or functioning of the department.
• Liaised with other medical facilities and insurance departments to ensure that all formalities and requirements were adhered to pertaining to individual case.
• Created billing statements and prepared daily accounts report
• Maintained and updated staff visa status and liaised with the concerned department regarding the same.