جيني Dsouza

Driving executive effectiveness and organizational alignment by providing high-level administrative and strategic support to senior leadership in a fast-paced environment.
Managing complex executive calendars, scheduling, and international travel arrangements, ensuring optimal time utilization and seamless coordination of priorities.
Acting as a primary liaison between executives, internal teams, clients, and external stakeholders, ensuring effective communication, coordination, and follow-ups.
Leading end-to-end meeting management, including agenda preparation, stakeholder coordination, minutes of meetings (MoMs), and tracking action items for timely execution.
Preparing reports, presentations, and business documentation, while monitoring projects, deadlines, and key deliverables to support informed decision-making and business alignment.
Maintaining strict confidentiality while managing executive communications, and organizing records, documentation systems, and filing processes to enhance efficiency and accessibility.
Supporting corporate events, leadership meetings, and strategic initiatives, ensuring seamless planning, coordination, and execution.

Handled end-to-end HR administration functions with limited support to facility coordination, ensuring smooth HR operations, compliance, and employee lifecycle management.
Managed employee records with high accuracy using HR systems; supported documentation, audits, and compliance requirements.
Handled payroll inputs, attendance tracking, leave management, and employee benefits coordination in collaboration with payroll and finance teams.
Supported full recruitment lifecycle including job posting, screening, interview coordination, onboarding, and exit formalities.
Implemented HR policies and ensured adherence across teams while supporting employee engagement and internal communication initiatives.
Prepared HR MIS reports including attendance analysis, turnover reports, performance tracking, and workforce data for management review.
Provided basic coordination support with facility/administration teams to ensure smooth workplace operations.

Primarily responsible for Facility Management (Soft Services) operations with supporting HR administration activities, ensuring smooth facility operations, vendor management, and workplace service delivery.
Managed soft services operations including housekeeping, cleanliness standards, hygiene management, and workplace upkeep across facility sites.
Coordinated security services operations, shift management, and vendor performance monitoring to ensure safety and compliance.
Handled vendor management, AMC contracts, service agreements, and SLA preparation and monitoring for all facility-related services.
Managed and resolved client/customer complaints related to facility services, ensuring timely resolution and service quality improvement.
Coordinated with internal teams and external vendors to ensure seamless day to-day facility operations and support services.
Monitored overall facility service standards to ensure alignment with organizational requirements and operational efficiency.

Delivered tailored education and training solutions to improve student performance and learning outcomes.
Designed curriculum and customized learning plans while delivering lectures, training sessions, and academic coaching.
Monitored student performance, provided structured feedback, and supported exam preparation and study strategies.
Maintained communication with students and parents while preparing assessments and progress tracking reports.

Drove recruitment efficiency through talent sourcing, candidate management, and market intelligence.
Sourced and screened candidates using job portals and LinkedIn while conducting interviews and coordinating hiring processes.
Maintained ATS/database accuracy, managed candidate communication, and built strong talent pipelines through job postings.
Conducted market mapping, salary benchmarking, and provided recruitment insights and reporting to support hiring strategies.

Enhanced executive productivity through efficient coordination, communication management, and structured administrative support.
Managed calendars, meetings, travel arrangements, and stakeholder coordination across internal and external teams.
Handled executive communication including emails and correspondence while preparing reports, presentations, and documentation.
Recorded meeting minutes, tracked action items, maintained confidential records, and supported business operations & event planning.

Provided high-level executive and administrative support to senior leadership, ensuring efficient coordination of executive operations along with exposure to facility and office support functions.
Managed MD’s calendar, meetings (including board-level), travel arrangements, and end-to-end executive scheduling.
Handled internal and external communications, stakeholder coordination, and follow-ups across departments.
Prepared reports, presentations, MIS documentation, and supported strategic planning and research activities.
Ensured confidentiality of sensitive information while maintaining smooth daily executive operations.
Coordinated with internal teams and support functions for office administration and facility-related requirements (where applicable).
Assisted in maintaining structured workflow between executive office and operational/support teams for timely execution of priorities.

Ensured efficient facility operations through maintenance management, vendor coordination, and compliance with safety standards.
Managed AMC contracts, vendors, suppliers, and housekeeping staff while overseeing daily facility operations and maintenance (HVAC, electrical, plumbing).
Ensured safety, health, and environmental compliance while addressing tenant concerns and maintaining service quality.
Prepared technical reports (AC, ventilation, maintenance logs) and monitored job card closure, reporting, and operational efficiency.

Supported executive leadership and front-office operations, ensuring smooth communication, scheduling, and administrative efficiency.
Managed front desk operations, calls, visitor handling, and executive calendars, meetings, and travel coordination.
Prepared reports, presentations, correspondence, and maintained organized filing and documentation systems.
Supported office coordination, event arrangements, and handled confidential information with discretion.