Warehouse Clerk (Billing)
DBP service corporation
Total years of experience :3 years, 3 Months
• facilitate their handover to the 3PL (third-party logistics) provider.
• submitting daily and monthly reports on 3PL delivery performance.
• Consolidate data
• Monitor all orders to guarantee delivery.
• Encode all outgoing orders
• Regularly update the status of all orders to provide up-to-date information.
• Efficiently coordinate and resolve any delivery-related issues both customer care and logistics partners.
• Facilitate handling of issues by coordinating between Customer Care, 2GO, and LBC
• Address inquiries from customer care regarding delivery matters.
• Consistently report weekly status updates on delivered, in-process, and return parcels.
• Provide assistance to customers in addressing their concerns and resolving complaints through chat support.
• Coordinate with ShopSM Transport (2GO and LBC) to ensure smooth logistics operations.
• Collaborate with the accounting department to facilitate the refund process for customers.
• Create new orders accurately and efficiently.
• Facilitate with various SM Store customer service teams to coordinate Click and Collect orders.