Jenny Safi

• Allocate resources and organize processes to drive profitability
• Analyze and assess the Profit & Loss Statement and store KPIs and take commercial decisions based on sound financial judgment
• Track store performance data and provide solutions
• Understand the behavior and patterns of the store’s customer base and make relevant adaptations to the service offer
• Actively monitor customer satisfaction and feedback systems
• Lead by example and ensure exceptional customer service
• Create a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensure Brand & Product Knowledge is transferred into sales skills
• Maintain the visual merchandising and housekeeping standards
• Ensure store team compliance with all store policies and procedures
• Drive continuous improvement in stockroom processing and replenishment procedures
• Manage the recruitment, onboarding, training and development of the store team and ensure all HR policies and procedures are followed
• Work with the Multi-Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder
• Create a high-performance culture in the store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance
• Coach, motivate and inspire team members to accomplish store goals and maximize their individual performance

Achievements:
Store Opening
• 15/12/2018 - Adidas Outlet, Tripoli
• 1/6/2019 - Adidas Outlet, Bekaa

Highest score on the B1G1 activation in all LENA when it was launched for the 1st time in Lebanon

Allocate resources and organize processes to drive profitability
• Analyze and assess the Profit & Loss Statement and store KPIs and take commercial decisions based on sound financial judgment
• Track store performance data and provide solutions
• Understand the behavior and patterns of the store’s customer base and make relevant adaptations to the service offer
• Actively monitor customer satisfaction and feedback systems
• Lead by example and ensure exceptional customer service
• Create a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensure Brand & Product Knowledge is transferred into sales skills
• Maintain the visual merchandising and housekeeping standards
• Ensure store team compliance with all store policies and procedures
• Drive continuous improvement in stockroom processing and replenishment procedures
• Manage the recruitment, onboarding, training and development of the store team and ensure all HR policies and procedures are followed
• Work with the Multi-Store Manager to identify strong performers with potential for growth along the Retail Field Career Ladder
• Create a high-performance culture in the store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance
• Coach, motivate and inspire team members to accomplish store goals and maximize their individual performance

Achievements:
Store Opening
• 15/12/2018 - Adidas Outlet, Tripoli
• 1/6/2019 - Adidas Outlet, Bekaa

Highest score on the B1G1 activation in all LENA when it was launched for the 1st time in Lebanon

• Allocate resources and organize processes to drive profitability
• Understand the behavior and patterns of the store’s customer base and make relevant adaptations to the service offer
• Actively monitor customer satisfaction on feedback systems
• Create a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
• Actively ensure Brand & Product Knowledge is transferred into sales skills
• Maintain the visual merchandising and housekeeping standards
• Ensure store team compliance with all company policies and procedures
• Drive continuous improvement in stockroom processing and replenishment procedures
• Manage the recruitment, onboarding, training, and development of the store team and ensure all policies and procedures are followed
• Create a high-performance culture in the store by setting clear expectations and targets, analyzing team performance, holding team members accountable and giving appropriate and prompt feedback, including actively managing poor performance
• Coach, motivate and inspire team members to accomplish store goals and maximize their individual performance