Product Owner-Consumer fixed services
Emirates Integrated Telecommunications PJSC
Total years of experience :9 years, 5 Months
Led the development of a new product that resulted in a 30% increase in revenue within the first year of launch.
Defined and communicated product vision, strategy, and roadmap to cross-functional teams, stakeholders, and executives.
Developed and prioritized product backlog, created user stories, and worked with development team to ensure timely and high quality delivery of product features.
Worked closely with design and IT teams to ensure product design, functionality, and user experience met customer needs and business objectives.
Participated in daily stand-up meetings, sprint planning, and retrospective meetings to ensure team alignment and continuous improvement.
Coordinated with marketing and sales teams to develop product launch plan and go-to-market strategy.
Conducted post-launch analysis to evaluate product performance, identify areas for improvement, and inform future product development.
Key Projects:
Fixed Services
New Home Portfolio
Home wireless 4G & 5G
Fixed Automation project
Discount frameworks
OTT Frame works
Fixed Number portability
FWA(Fixed Wireless Access)
Internet calling pack
VoIP Initiatives
IPTV
OSN
Amazon Prime Integration
Disney + integration
beIN Integration
duTV OTT
Managed day-to-day operations of a retail store, including sales, inventory, and customer service. Led a team of retail associates, providing coaching and guidance to improve performance. Analyzed sales data and market trends to identify opportunities for growth and improvement. Developed and implemented sales strategies to increase revenue and achieve sales targets. Ensured adequate inventory levels to meet customer demand while minimizing stock-outs and overstocks. Developed and maintained relationships with vendors and suppliers to ensure timely delivery of products. Provided exceptional customer service to build long-term relationships with clients. Promoted and sold telecom products and services to customers in a retail setting. Developed and maintained strong relationships with customers to ensure satisfaction and retention. Demonstrated in-depth product knowledge and provided expert guidance to customers. Achieved and exceeded sales targets on a regular basis. Collaborated with team members to achieve shared sales goals and objectives. Resolved customer complaints and issues to ensure high levels of customer satisfaction.