Country Manager
The Entertainer
Total years of experience :18 years, 1 Months
Promoted from Senior Sales Executive to Country Manager in October 2013. Managing over 300 key accounts in Hospitality, Entertainment, Beauty, Health, and Service industries, delivering annual revenues in excess of AED 600, 000 from participation and ad sales. Received the ‘General Manager Award’ for best attitude towards work and the team.
• Managing 7 publications in the portfolio of Entertainer products in UAE and Bahrain.
• Generating sales leads through research and referrals, and converting leads to new accounts, leading to more than 80 new key accounts for the 2013 editions.
• Planning and prioritizing personal sales activities, including costs and sales towards achieving agreed targets.
• Maintaining and building relationships with existing accounts to drive repeat business, and new accounts to acquire incremental business.
• Using Salesforce management system to control sales processes and ensure given objectives
and targets are achieved.
• Resolving and handling customer queries and complaints
LowCostDubai.com, Sales Executive Jun 2010 - Mar 2011
Serviced and oversaw 70 key accounts. Coordinated monthly newsletter communications to 70, 000 clients, including creative development and execution.
• Generated ad revenues from existing clients and from new sales opportunities.
• Managed accounts and ensured continuous client satisfaction.
• Developed artwork and created content for the company's website on Microsoft FrontPage.
• Managed all administration functions for each sale, including preparation of presentations, proposals and sales contract.
Gulf News, Customer Service and Sales Executive Sep 2007 - Jun 2010
Managed ad sales for 16 publications, including magazines, supplements, features and classifieds, generated ad revenues of AED 1 million annually. Recognized for generating the highest amount of ad revenues in 2008.
• Generated repeat business and incremental revenues from upselling.
• Scouted and developed new business, whilst successfully meeting sales targets.
• Liaised with clients, and gained an understanding of their requirements and marketing needs to establish advertising plans and strategies.
• Attended to inquiries, orders and followed up with customers.
• Managed all administrative tasks from preparing quotations to processing invoices.
• Maintained and recorded all sales activities in SAP.
Convergys India Ltd, Customer Care Officer Apr 2006 - Jul 2007
Evaluated new team members on customer service and product knowledge, and trained them on operational procedures and customer service delivery.
• Supervised a team of up to 22 team members to ensure accurate call handling and excellent customer service provision.
• Assisted the Optus retail entities in Australia in acquiring new phone customers and service upgrades.
• Evaluated and generated performance reviews of employees in training.